Role: Operations Manager
Location: Manchester Region
Salary: £65,000 - £70,000 plus package and bonus
Sector: Social Housing
Type: Permanent role
Gordon Leak Associates is working with a growing Social Housing company who are looking to recruit an experienced Ops Manager to join their North Region. This is a fantastic opportunity to join a company that, due to growth, is offering a competitive salary, career progression, and a fantastic work-life balance.
Responsibilities:
1. Lead and manage the day-to-day responsibility for the Housing team.
2. Ensure the most effective processes are in place to deliver the best service.
3. Manage budgets in these areas and ensure value for money.
4. Possess in-depth knowledge of Housing services and a proven track record in leadership, housing management, and budget management.
5. Experience in the management of specialist housing services within a regulated environment.
6. Develop and deliver service improvement projects.
7. Provide operational leadership of case management, including effective partnership working.
8. Evidence of leading successful, high-performing teams.
9. Use insight reports and implement change initiatives as a result.
10. Perform to a high standard within a pressurised environment.
11. Excellent written and verbal communication skills, including assertiveness, listening, negotiating, and influencing skills.
12. Make informed decisions when assisting and supporting complex or challenging cases.
13. Act as a role model in actively putting the customer at the heart of the service.
14. Ensure that your team works safely and complies with regulations.
For more information, please apply with an updated CV or contact Jennifer directly.
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