City Centre Ambassador (Business Engagement)
Job Title: City Centre Ambassador (Business Engagement)
Reporting to: Chief Operating Officer
Job Function: Predominantly street-based role working within the city centre, representing Peterborough Positive, Peterborough’s Business Improvement District (BID). The role is to support businesses and visitors of Peterborough city centre by championing enthusiasm and passion for the city and communicating progress on delivery of the BID’s placemaking business plan.
Responsibilities:
* Helping to raise the profile of Peterborough Positive by being highly visible.
* Presenting a positive view of the city centre to its visitors, providing directions, advice and a general welcoming presence.
* Maintaining and growing relationships with levy-paying businesses and other city centre businesses.
* Managing the online crime reporting tool (Disc) and supporting businesses with their effective use of the system.
* Promoting responsible citizenship in respect of litter, graffiti and related issues.
* Assisting in the reduction of business crime, thus improving the perception of the city centre as a safe place.
* Supporting the dedicated Peterborough Positive police officer in building relationships with businesses and sharing incident intelligence.
* Providing an extensive and daily presence around the city centre in all weathers to maximise contact with businesses.
* To forge relationships with city centre partners and report issues including graffiti, failed streetlights, street defects, suspicious behaviour, etc.
* To signpost vulnerable people towards support services.
* Liaising and operating alongside the police, city council enforcement officers and external contractors.
* Assisting the BID team in the creation of initiatives and events.
* Using appropriate tools and equipment, including a security radio, apps and a business database.
* Adhering to the uniform policy and standards of presentation.
* Attending training courses as required.
* Distributing literature on behalf of the BID as required.
* Inputting daily activity logs into the BID’s database platform.
* Promoting ‘what’s on’ in the city centre.
* Maintaining the BID’s city centre flower planters.
* Completing any other duties as deemed appropriate by the line manager.
Person Specification:
* Experience in working as a team and enthusiasm for promoting Peterborough.
* Experience in face-to-face communication with businesses.
* Preferable knowledge of local authority processes and reporting processes.
* Excellent communication skills and able to understand the wants and needs of businesses.
* IT literate including Microsoft Office and databases.
* High degree of self-motivation and the ability to inspire others.
* Effective observational skills.
* Ability to think on your feet and provide immediate solutions.
* Self-awareness of demeanour and personality.
* Excellent attention to detail and good reporting skills.
* Strict compliance with data security requirements.
* Ability to work on own initiative and as part of a team.
* Strong work ethic with flexible attitude to duties.
* Ability to remain calm in pressure situations.
* Exceptional organisation skills.
* Confident and friendly personality.
Salary and hours of work:
£25k - £27k per annum, depending on experience.
* Company pension
* Free parking
* Discounts in selected stores
* Access to free training and development
* Uniform provided
Schedule:
* Day shift
* Monday to Friday
* Occasional weekend and evening availability
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