JOB DESCRIPTION
About the Opportunity
As an Experience Design Senior Associate, you will leverage your understanding of experience design for our internal products. You'll be at the forefront of our efforts and be directly responsible for decisions that form our client and advisor experiences. This is a hands-on designer role, you will collaborate with a multi-disciplinary team that includes researchers, content writers, product managers, engineers, and business partners who share your passion for delivering customer-focused and innovative products and services of all kinds, including data-driven solutions for internal platforms and users.
Job Responsibilities:
* Proactively seek out ways of incorporating the customer experience into daily work
* Work collaboratively and contribute to the success of a multidisciplinary team
* Contribute to high performing teams through the development of self and others, emphasizing continuous learning and growth
* Distill complicated problems into simple and elegant solutions
* Accurately make decisions that guide the product direction with little information
* Possess an understanding of what makes an experience good or bad, be able to think through user problems, find and prototype reasonable solutions, and work with engineers to deliver them to our clients.
* Have the knowledge and deep understanding of composition, balance, symmetry, and white space
* Work closely with other disciplines to understand design context
* Research and look for opportunities to solve problems in unusual and innovative ways
* Deliver solutions (research findings, design concepts, content) and participate in critique process to improve design acceptance
* Develop critical thinking through iteration and design review
* Understand the technical limitations and liberties behind your decisions and be able to communicate your ideas to our engineers
Required Qualifications, Capabilities and Skills:
* Online portfolio demonstrating superior product design experiences (required for application- please include any passwords if password protected)
* 3-5 years of digital product design experience
* Bachelor's Degree or equivalent practical work experience in design
* Experience working within design systems & enterprise/consumer/complicated user journey experiences
* Experience with Figma, utilization of design systems and related design tools
* Experience leading Usability Testing, brainstorming and research sessions
* Experience communicating with stakeholders as well as Development & Product teams
* Able to synthesize complex, interdependent, and sometimes competing needs; with an understanding of the technical limitations and liberties behind your decisions and have enough chops to communicate your ideas to our engineers
* You actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent
* You think in terms of systems and make rational design decisions
* You are constantly pushing your limits and searching for opportunities to become better
Organization Description
J.P. Morgan provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.
The Global Private Bank Design team is dedicated to creating innovative, industry-leading products and experiences that help clients access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
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