Service Manager - £32k – Ellesmere Port Job Title: Service Manager Location: Ellesmere Port Shifts: Full-time (37.5 hours per week, varied hours from Monday to Sunday) Salary: £32,000 per annum Benefits: • Enhanced Sickness Pay Scheme • Additional holiday days based on length of service • Subject to qualifying period & eligibility About You You are a natural leader who can inspire and organize your team to reach their full potential. Warm, approachable, passionate, kind, and resilient—these are the values we cherish and see as essential in delivering the best care. With your leadership, you will motivate your team to embody these values, creating an environment where everyone can thrive. You have experience in care, particularly with individuals who have learning disabilities or mental health conditions, and are ready to lead a dedicated team to provide exceptional care. You’re committed to developing the service, driving continuous improvements, and providing coaching and support to your team. About Us We are dedicated to supporting individuals to thrive in a place they call home. As one of the largest providers of adult social care, we have over 4,000 employees supporting 1,300 people. Our approach is centered on collaboration, with co-production at the heart of what we do. We work with the people we support to plan and design activities, ensuring we create meaningful and positive experiences together. Proudly named one of the best places to work in The Sunday Times Best Places to Work 2024, we are on a mission to deliver the highest quality of care, providing genuine support that helps people set and achieve their goals. Role Overview You will report directly to the Area Manager and take responsibility for ensuring the consistent delivery of high-quality care across the homes you oversee. You will support adults with a variety of needs, including learning disabilities and autism, empowering them to live fulfilled and ambitious lives in a safe, responsive, and effective environment. Key responsibilities include: • Leading a team to ensure the highest standards of care, in line with regulatory frameworks (e.g., CQC, Care Standards Act 2000). • Upholding and promoting our values in all aspects of care delivery. • Managing the day-to-day operations of your service, including resource management and ensuring budget and performance goals are met. • Ensuring all care is provided in a way that respects individuals’ rights and promotes their independence. You will also embrace the principles of our leadership charter, taking responsibility for resources, managing change, and positively engaging with stakeholders to deliver outstanding results. Essential Skills & Experience: • Proven experience in a managerial role within social care. • Good general education and confident IT skills. • Knowledge of the regulatory frameworks for service provision, including CQC and Health and Social Care Act. • Required training qualifications (e.g., fire safety, first aid, food hygiene, manual handling). • Clear Police Check and check against the ISA List (if applicable). • Ability to perform spot checks at various times, including evenings and weekends. • RQF Level 3 or above in Health and Social Care. Desirable Skills & Experience: • RQF Level 5 in Social Care (or a commitment to achieve this within a specified timeframe). • Experience in creating rotas and managing commissioned hours. • Knowledge of Positive Behaviour Support (PBS). • A valid driver’s license or access to reliable transport for travel between locations. What We Offer: We go above and beyond to support our colleagues, offering a comprehensive reward package: • 25 days of annual leave bank holidays • Pension scheme • Paid birthday leave after one year of service • £300 referral bonus • Colleague Lotto with opportunities to win great prizes • Discounts on high street, supermarket, gym memberships, and more through our Blue Light and other discount programs • Salary Finance scheme to help with savings and loans Wellbeing & Development: • Free wellbeing app and practical advice on various life matters. • Career development opportunities with specialist training in Autism, Dementia, and Mental Health. • Career pathways, apprenticeships, and support for professional memberships. Why Work with Us? • A vibrant and supportive team culture. • The chance to make a real difference in people's lives every day. • A rewarding career with growth opportunities in a large, well-established organization. • We build lasting relationships with the people we support, creating an environment that feels like home. Overall, you will be a self-driven individual who is passionate about what you do and the people you care for. If you want to work for a company who shares your values and you are interested in applying for this fantastic opportunity, then this is the role for you Please contact Rory at Amber Mace for more information, then please do not hesitate to get in touch on (phone number removed) or alternatively email an up to date CV to (url removed)