Responsible for scheduling inpatient and outpatient testing and surgical procedure appointments for all ancillary and surgical services departments at the hospital utilizing a computerized scheduling system. Communicates with physicians, physicians’ office staff and patients to obtain accurate patient insurance, medical, testing and procedure information. Coordinates schedule based on physician privileges, procedure descriptions, scheduling rules and insurance requirements. Interacts with multiple departments to ensure daily schedules meet maximum capacity and appropriateness. Fosters a team approach towards achieving the overall goals of Kent Hospital.
JOB QUALIFICATIONS AND SPECIFICATIONS
A High School Diploma is required. Three to five years of experience in a medical setting and customer service environment are required. Certificate or working knowledge of medical terminology and strong oral communication skills are required. Minimum typing of 40 wpm with a working knowledge of personal computers, ability to prioritize and perform multiple duties simultaneously, ability to handle a high volume of calls, and exhibit strong organizational skills are required. Must be able to adapt to continual process changes. Willingness to work additional hours and change work schedule as needed.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
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