About PRGX Global, Inc ABOUT PRGX We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in more than 30 countries with the business intelligence to recover $1.2 billion in annual cash flow, unlocking value and improving the overall health of organizations across the world. We collaborate with supplier communities to realize improved profits and deliver the tools to optimize processes, finding immediate and lasting value. With end-to-end technology and deep vertical expertise that underpins our recovery, preventive, and analytics solutions, we provide the actionable insights to minimize leakage, optimize cash flow, and shape stronger, healthier businesses. F or additional information on PRGX, please visit www.prgx.com. Job Description JOB DUTIES & RESPONSIBILITIES: - Customarily and regularly directs the work of at least 3 or more full-time employees. - Maintains appropriate staffing levels for the audit; leverage the resources and abilities of the audit team to maximize all recovery opportunities; directs the work and processes of the team; provide consistent and contrastive feedback to help increase effectiveness at the audit. - Analyzes and manages audit profitability through revenue generation and expense control and implements necessary changes to hold or improve profitability. - May assist in developing, maintaining and reporting on audit(s) budget and forecast. - May oversee and provide input on audit team compensation. - Develops audit plan and project goals; breaks project goals down into individual auditor goals; ensures that all assignments for the audit team are distributed appropriately and that deadlines for the audit project team are met. - Ensures all communications to the audit team are timely, accurate and thorough. - Makes audit projections for specific projects; meets claim generation targets for each project. - Maintains accurate audit plan(s), scope parameters and due diligence information for the audit(s). - May produce claims in accordance with client guidelines and PRGX procedures; may meet with client on a regular basis to review claim concepts. - Act as client contact for operational issues, questions or local requests (coordinating with Audit Director where applicable). - Tracks claim production and auditor productivity. - Provides elevated level of contact for difficult vendor issues. · Works with key individuals to determine appropriate and timely data acquisition. - Raises issues regarding problems that block individual or audit team effectiveness. - Supports, tracks and implements best practices. - Provides guidance and helps train auditors and other staff; coordinates training and production of shared service and /or offshoring activities. - Carries out management responsibilities in accordance with PRGX policies and procedures including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance of team members; rewarding and disciplining employees; addressing complaints and resolving problems. - May produce, reconcile and submit client billings and adhere PRGX revenue recognition guidelines. WORK EXPERIENCE AND EDUCATION REQUIREMENTS: Required: Bachelor's degree, Master's degree preferred. Prefer 3 years of experience in an office environment, preferably supervisory and auditing related. FUNCTIONAL COMPETENCIES: Domain/Industry Knowledge & Focus - More specific knowledge of direct competitors - Familiar with broader PRGX customer base - Can explain the role of the team within PRGX - Understanding of PRGX service lines and capabilities Data Analysis - Integrates information from the wider business and from external sources to inform decisions - Evaluates diverse, complex, conflicting data to find best way forward - Finds subtle trends in data and understands long-term impacts for clients and the business - Presents data in compelling manner, highlighting key messages - Works with audit team, client, and CDS to develop ad hoc reporting - Develops client-required reporting Problem identification & Resolution - Defines alternatives for solving problems and directs the team for the most efficient outcome - Plans problem-solving approaches for large projects - Monitors implementation plans and evaluates the results - Encourages others to think outside of traditional approaches to solve problems Claim Production & Quality - Tracks claim production and auditor productivity - Validates client data and communicates with IT - Communicates high quality standards and holds team accountability to meet them - Supports management of audit P&L - Manages a QA process and team - Establishes and improves QA processes - Identifies and implements process and procedure improvements - Develops complex projects - Identifies common errors and puts processes in place to minimize the risk of reoccurrence Client & Supplier Management - Manages client to identify new opportunities and build future audit opportunity pipeline - Manages the expansion and development of opportunities to improve profitability of projects and accounts - Performs client-specific opportunity assessments - Effectively and efficiently manages clients through the audit process, including new client onboarding - Acts as client contact for day-to-day operational issues, questions or local requests. - Builds strong client relationships - Develops partnerships with client contacts that build credibility and integrity - Meets with client contacts/merchants on a regular basis to educate and update - Effectively represents PRGX in audit settlement and negotiation meetings - Creates and delivers client management reports - Maintains accountability for understanding client systems and processes for the effective delivery and development of client data - Effectively engages in sales process as subject matter expert when requested - Generates new ideas to solve problems across several categories and in more complex situations - Ensures there are effective controls in place to reduce slippage and safeguard the ability to meet client expectations People & Team Management - Ensures all communications to the audit team are timely, accurate and thorough - Makes staffing recommendations and decisions that ensure profitability - Manages the audit team to ensure maximum resource utilization - Provides guidance and acts as a mentor to lower level employees - Directs the overall plan, work and processes of the team - Understands performance metrics for their team - Carries out management responsibilities in accordance with PRGX policies and procedures - Sets team goals - Tracks auditor productivity and addresses deficiencies - Takes ownership of the Performance Management process - Recognize the need for changes and initiate appropriate improvement actions to enhance operating effectiveness - Implement systems to ensure smooth functioning of daily operations across related processes - Develop motivational vehicles to help drive efficiencies - Ability to work with others to communicate ambiguous concepts - Determine how risk/problem can be resolved, or if it needs to be further escalated and addressed with client, and escalates appropriately BEHAVIORAL COMPETENCIES: THINKING Maintains a Client Focus · Identifies client needs · Balances needs of clients, vendors, and PRGX in decisions · Maintains positive, professional relationships with key client contacts · Ensures team meets client needs with high level of service - Communicates client needs to team RELATING Communicates with Impact · Self-confident and engages wide variety of audiences · Influences others effectively using multiple styles · Facilitates open free flow of info across stakeholders · Comfortable in complex, ambiguous and pressured situations, adapts communication accordingly - Encourages others to listen and value input Motivates Others · Builds team engagement with local vision and strategy · Promotes enthusiasm on team · Adapts motivational strategies to individuals · Values and provides recognition · Inspires others to meet or exceed goals · Empowers with authority and latitude to accomplish goals - Takes an empathetic lens to how information might be received, and adapts communication accordingly SELF-MANAGING Displays Emotional Intelligence · Remains calm with pressures of leading a team · Keeps team members calm and focused · Encourages others to recover quickly from setbacks · Responds resourcefully to change and ambiguity · Aware of the impact of their emotions and reactions on those they lead, and manages their emotions accordingly · Builds trusting and supportive relationships with direct reports and colleagues · Role models positivity in the workplace, and encourages team members to see the positive in people, situations and events - Able to relate to many different types of people, sense their emotions, and consider their perspectives Organizes & Prioritizes · Allocates staff and resources to meet business needs · Develops plans to meet team's near- to mid-range goals · Provides clarity to others in regards to prioritizing · Prioritizes work so business needs are met - Quickly shifts priorities and plans based on changes Takes Initiative · Takes responsibility for team's performance · Takes decisive action in a crisis · Anticipates and proactively addresses issues that could impact client or business in mid-term · Accepts responsibility for the team's mistakes, and takes steps to ensure they don't happen again · Proactively takes action to help the organization meet broader goals - Incorporates new ideas into thinking ACHIEVING Drives for Results · Role models tenacity · Holds others accountable for delivering results · Sets challenging yet achievable goals, and encourages the team to deliver · Maintains energy when faced with high pressure situations and/or a heavy workload - Makes decisions to enhance the organization's mid-term financial position Manages Execution · Makes full use of available resources · Delegates and empowers effectively · Supports team by identifying and removing barriers to achieving goals · Coordinates work efforts within team - Identifies and provides needed resources and support Provides Direction · Sets clear expectations that support team's goals · Sets high standards and keeps team focused · Helps the team understand how their work supports business area's strategy - Adapts leadership style to person or situation LEADING Leads Change · Helps team understand need for change · Supports implementation of change on team · Identifies short-term business opportunities and the changes needed to bring opportunities to life · Monitors effectiveness of change initiatives - Seeks to understand and address resistance to change on the team Coaches & Develops · Provides coaching & support to build current and future skills · Encourages colleagues to support each other to complete team's work · Provides timely and constructive feedback to direct reports on work & behavior · Provides team members with challenging and motivating work - Provides space to make mistakes and learn from them WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision. Skills & Requirements Qualifications PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.