Job Details: Dynamics Business System Analyst
Full details of the job.
Vacancy No: VN12382
Job Title: Dynamics Business System Analyst
Office Location: Alternative Office Location
About the Role
This is a fantastic opportunity to join the IT distribution sector, apply your proven CRM system analysis skills and enjoy a rewarding career within a thriving, supportive business.
As a CRM Analyst, you will act as a Subject Matter Expert (SME) in all aspects of CRM. In this role, you will convert business requirements into functional documentation and serve as the primary contact for engaging with Business CRM stakeholders to deliver features on an agile basis.
To succeed in this role, one must adapt to a dynamic environment and foster collaboration across departments.
Location and travel: Hybrid with travel. As there will be a requirement to deliver Dynamics workshop sessions at our offices every 2-3 months, candidates should be located within a reasonable commuting distance of our offices in Bracknell and Cirencester. There may also be some limited travel outside of the UK.
Much of the role will be delivered remotely, with daily communication with our IT Customer Technology managers who are based in the US (New York). There will also be regular remote meetings with the DevOps team (located in Malaysia) and the Integration team (located in India).
We offer a competitive package and great benefits such as 25 days holiday, BUPA Healthcare and other incentives.
Your Key Responsibilities
1. Collaborate with cross-functional business and IT stakeholders to elicit and draft business requirements, user stories and system design details.
2. Facilitate requirements validation sessions and present findings to management and other stakeholders.
3. Compose user stories featuring well-defined acceptance criteria that will build the framework upon which software development decisions are based.
4. Partner with technical leads and fellow product owners within the work stream for understanding the business need.
5. Collaborate with solution architects and team members to design the system.
6. Communicate effectively with stakeholders to support proposed strategies and process improvements.
7. Work with project managers and cross-functional teams to ensure successful project execution.
8. Partner with the business to establish strategic alignment with the Veeva CRM Platform and long-term scalability.
9. Author test scripts, facilitate UAT, and perform quality assurance and validation documents as needed.
Qualifications / Requirements
To be successful in your application we are looking for the following experience and competencies:
• Extensive experience with CRM platforms like Dynamics or Salesforce is a must.
• 5+ Years Business Analyst experience.
• Technical document writing for CRM requirements / specification.
• Exceptional interpersonal skills, with the ability to convey high-level technical descriptions to technical teams and other internal business stakeholders.
About Us
Join a growing global business.
Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.
This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.
Apply now to contribute to our success and be part of our journey!
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