As our new Project Planning Coordinator, you will be fundamental to our Field Engineering and Programme Management teams to support the needs of our global customer base. By processing orders, scheduling engineers and ensuring that administrative tasks are completed, you will play a key part of the puzzle in supporting our customers and the overall Microlise journey.
This is a fixed term role, for up to 12 months so we’re looking for someone who can really hit the ground running, whilst providing that all important support! Are you result and target driven individual with demonstrable experience in a customer facing and/or administrative role? Can you confidently build and maintain robust professional relationships using your outstanding communication skills? Yes? We’d love to hear from you!
What you will be doing:
* Collaborate and communicate with other departments and individuals as required to progress orders, installations and service tasks
* Ensure internal business systems are continually kept up to date with accurate information
* Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA)
* Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments
* Guarantee all known reasonable adjustments are always kept confidential and data protection compliance is adhered to
* Escalate appropriately any issues or risks having significant impact on invoicing or SLA
* Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling
* Utilise expertise to aid successful delivery of the supply chain elements
* Ensure all customers are contacted within the agreed SLA
What we’re looking for:
* Demonstrable experience in a customer focused role, with strong organisational and administration skills
* Excellent communication skills, written and verbal, and able to build first-rate working relationships, both internally and externally with customers
* Target driven, with previous experience working to deadlines and service level agreements
* Proficient in the use of MS Office, particularly Word and Excel
* Calm under pressure and can handle fast paced environments
* Highly self-motivated, adaptable to change and able to prioritise tasks effectively
* Previous experience in an order processing and/or scheduling role would be highly advantageous
It would be desirable if you have:
* Order management, planning and scheduling experience
* Product, geographical and market knowledge
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.
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