Job summary
Walnut Tree Health Centre in Milton Keynes is recruiting for one part time receptionist to work the following shifts -
30 hours a week
Tuesday - pm Wednesday am - pm Thursday am - pm Friday am -
With 30 Min break each day
Please only apply if you are available for the above working hours.
Responsibilities will include:
1. Greeting patients, routing patients through appointment system
2. Booking appointments at desk and on telephone
3. Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
4. Liaising with doctors and nurses regarding patient queries - passing on messages as required
5. Following up requests for appointments, information from hospitals, booking transport or interpreters
Main duties of the job
6. Greeting patients, routing patients through appointment system
7. Booking appointments at desk and on telephone
8. Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
9. Liaising with doctors and nurses regarding patient queries - passing on messages as required
10. Following up requests for appointments, information from hospitals, booking transport or interpreters
About us
Walnut Tree Health Centre is a very friendly, busy GP Surgery based in Walnut Tree, Milton Keynes and serves a population of approx. 14,000 patients with a mixed demographic. We are a training practice. We have a great relationship with our PCN and are committed to developing the services we can offer our patients. We value work life balance.
We are currently a team of 3 GP Partners and 3 salaried GPs. In addition to PCN roles we have our own very experienced multi-disciplinary team comprising:
11. Prescribing Nurse Practitioner and Paramedic
12. Practice nursing team including chronic disease management, health screening and treatment room services
13. Prescribing pharmacist
14. A management and admin team providing comprehensive care and support
15. Variety of trainees including F2, ST1/2&3 and student nurse
Job description
Job responsibilities
Responsibilities will include:
16. Greeting patients, routing patients through appointment system
17. Booking appointments at desk and on telephone
18. Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
19. Liaising with doctors and nurses regarding patient queries - passing on messages as required
20. Following up requests for appointments, information from hospitals, booking transport or interpreters
Person Specification
Experience
Essential
21. Essential:
22. Good standard of communication, written and verbal - face to face and an excellent telephone manner
23. Computer literate
24. Caring, empathetic manner
25. The ability to remain calm and courteous when working under pressure
26. The ability to demonstrate respect for patient confidentiality at all times
Desirable
27. Knowledge of System One
28. Experience of Primary Care