A client of ours in the Harlow area are recruiting a Customer Service Manager to join their team. This is a full-time permanent position working Monday - Thursday 8.00am - 5.00pm and paying £28,000 - £32,000 per annum depending on experience. Reporting to the Sales Operations Director, key duties include but are not limited to: Monitor and maintain customer care standards across the customer base. Pro-actively manage the customer service function and team, ensuring the customer is given clear communication, receives on-time deliveries and a high level of day-to-day service. Investigate and suggest improvements in procedures. Ensure that major customers receive the highest quality service possible. Manage receipt and order fulfilment process for customer orders, ensuring customer requirements are communicated and met throughout the business. Monitor individual performance within the department and raise standards where required by appropriate training. Communicate to appropriate members of the Sales Team/Commercial Department concerning market information, price lists and competition. Report effectively to the Marketing Manager and Sales Administration on matters concerning the above as appropriate. Completion of monthly reports, including customer delivery performance, order input accuracy, transport costs etc. Collation of customer survey data and progression of any actions required. Error analysis - progress actions/solutions. Departmental KPI monitoring/review. Process map management. Conduct Performance Reviews with all direct reports. Skills and Experience required to be considered for this Customer Service Manager position: 3-5 years of experience in customer service, with at least 1-2 years in a supervisory/management role. Proven leadership and team management skills. Strong communication and problem-solving skills Familiarity with CRM systems Experience within a manufacturing and production industry desirable Great Benefits to working for this company include: Pension On-site parking Healthcare Long Service Award scheme Virgin Experience Employee referral programme EAP Life Assurance If you feel like you meet the above criteria & would like to be considered for this Customer Service Manager position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. officejobs