Job Description 3rd Line Engineer Location: King’s Lynn (Office based) Position: 3rd Line Engineer Salary: £30,000 - £45,000 Shift Rota: Monday to Friday Week 1: 7:30-16:15 Week 2: 8:45-17:30 (One Saturday a month): 9:00-13:00 My client, a leading Managed Service Provider space, who provide local businesses (both SME and corporate) with IT Support and Services are looking to recruit a 3 rd Line Engineer Responsibilities & Duties: Providing 2nd/3rd line IT Support to our customers Monitoring Customer's Infrastructure via RMM solution Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Assisting with sales and support quotes Supporting and developing internal IT systems Supplier liaison Essential Skills & Experience: 5 years technical support experience CCNA / CCNP / CompTIA Network Virtualisation VMWare/Hyper-V Azure installation experience Watchguard / UTM experience Windows OS/Server Microsoft Exchange Microsoft 365 ITIL Framework Experience preferred Experience in working with ITSM ticket systems Understanding of priorities and SLAs RMM / PSA experience required Clean, UK driving license Additional Qualifications: It would also be advantageous if you have some existing qualifications such as CompTIA, MTA, MCP, MSCE, CCNA, etc.