We have an opportunity to join our Cannock Chase team, working on a site with fantastic wildlife and historic heritage! It is an exciting time for the visitor experience at Cannock Chase, as we are at the start of an investment project to improve our visitor facilities.
You will be part of the team that look after Cannock Chase. The Visitor Engagement Assistant works with the Visitor Engagement Officer in the Marquis Drive Visitor Centre and is key to communicating with the public about the site and generating income.
Main Responsibilities
Based in the Cannock Chase Visitor Centre on Marquis Drive, you will:
* Provide a warm welcome and relevant information to visitors to Cannock Chase - helping people get the most from their visit, whether it is through giving them maps of the site, information about why the site is special or hiring out accessibility trampers.
* Be the face for Cannock Chase Country Park, taking enquiries and dealing with any concerns in the first instance.
* Selling items in the gift shop, cash handling, basic stock checks and record keeping.
* Organising and administration work is required, such as taking bookings for the rooms that we hire out and checking that they are ready for use.
* Helping run family activities and events.
The Ideal Candidate
You will :
* Be friendly and outgoing with customer service experience.
* Be positive, and have a problem solving attitude
* Have an interest in and knowledge of Cannock Chase .
* Be able to inspire the public with how unique Cannock Chase is for wildlife and historical heritage.
* Have the ability to work independently but also with the Visitor Engagement Officer, volunteers and as a part of the wider Cannock Chase team.
For more information about this role, please contact Alastair Hughes-Roden alastair.hughes-roden@staffordshire.gov.uk
Interview date: Friday 24 January 2025.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
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In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
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Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .