Job Title: Aftersales Manager – Premium Brand Location: Reading, Berkshire Salary: Up to £60,000 basic salary bonus – OTE Up to £90,000 tax efficient company car Our client is one of the leading franchised retailer groups in the UK partnering with may of the world’s best brands. Work with a World class brand for our client’s dealership in Reading. This site is a large premium brand dealership with 20 Vehicle Technicians, 2 Workshop Controllers and 5 Service Advisors and a sizable trade parts department. Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability. You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of. What you’ll do day to day • Meet key performance indicators and targets for the service and parts departments • Look for opportunities to increase efficiency of the Aftersales operation • Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability • Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team • Respond promptly to any customer complaints and ensure timely and correct resolution • Maintain rigorous control of costs, stock and budget • Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due Candidates for this role need to have a strong Aftersales Management background, ideally within a premium brand and have experience of leading a large team of vehicle technicians. Candidates must have a full and valid driving licence. Benefits: • 33 days’ annual leave, including bank holidays, rising with length of service. • Retail discounts that save you money every day • Gym discounts, cash healthcare plans, and a cycle-to-work scheme • Car discounts for new and used purchases and servicing • Flexible pension scheme to support your financial future • Family-friendly policies that help you spend more time with the people that matter • A wellbeing programme to support you and your family • Ongoing recognition from your peers and leadership team • A community volunteering day To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment