Lifts and Escalators - Service Operations Manager:
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that is making a difference?
About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".
Role summary:
LED’s Service Operations Manager role will be tasked with ensuring our service offering and service contracts run successfully, profitably and smoothly while working closely with their team and our customers. From setting financial budgets one day to managing customer escalations, this is one role where one day will never be the same as the next.
This role will be responsible for ensuring that the service department has the best working environment and processes. The Service Operations Manager will evaluate how LED Service and Maintenance, and Repairs operate and implement the approved strategies, processes, procedures, and policies.
Reporting directly to the LED Deputy General Manager, while working proactively with the Senior Team, the Service Operations Manager will lead a team of highly skilled Service Technicians, Sales Consultants, and Field Managers to deliver LED’s strategic and operational service plans and repair projects.
Key Responsibilities:
1. Prepare annual budgets, monitor, and report on a monthly basis in Senior Management Meetings.
2. Be responsible for customer and employee satisfaction as per the targets.
3. Negotiate and agree on Contractual Terms and Scopes of Work for new Maintenance Agreements. Also, monitor and advise on pricing of said Agreements.
4. Monitor the handover process from operations to service to ensure that units are received into the portfolio to the highest standard as expected by MEU-UK.
5. Complete all Q&K reports as advised by MEBS on schedule.
6. Complete budget/business reports to Japan (MEBS) on time.
7. Convert Free Maintenance (FM) to Paid Maintenance (PM) before the expiry of the Defect Liability Period (DLP).
In return for your commitment, we will offer you some fantastic benefits:
* Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
* Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
* Pension.
* Life Assurance.
* Private Medical, Dental Insurance, and a Cash Plan Scheme - Single cover funded by Mitsubishi.
* Access to Mitsubishi’s very own discount platform.
* Colleague Referral Scheme.
* Holiday Buy.
* Long Service Awards.
* Cycle to Work Scheme.
* Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
* Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
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