Customer Service Advisor £28,000 - £31,000 plus 10% bonus Core hours: Monday to Friday 9am to 6pm Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half Work with the best of the best Fantastic perks and benefits London City An expanding Italian tech company that has been modernising the insurance industry since its launch several years ago has started its international expansion : its opened its operations in the UK and will be launched in further European countries soon. Their vision is to be the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market. Looking to build a customer service function that will require talented, knowledgeable and innovative Customer Fulfilment Specialists to lead this initial structure as well as helping provide great customer experiences to our customers. Specifically, you will take care of: Providing customers with outstanding levels of service over the telephone and through online channels Becoming a product knowledge specialist Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high Ensuring any customer escalations are handled swiftly Being on hand to help customers with any payment queries Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level Working closely with all team members. Very importantly, being the voice of the customer by providing regular customer insight to the wider business. You must have the following experience; Contact centre/call centre experience Live chat/Webchat experience - Zendesk desirable Email management/customer support Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA Working in a fast paced, agile environment Degree educated Positive attitude Strong written and verbal communication Professional and be a brand ambassador Motivated, driven and have a entrepreneurial style PACKAGE £28,000 - £31,000 Overtime allowance (includes Saturday and bank holidays as part of a team rota) 10% performance related bonus (paid on annual basis) 25 days annual leave WFH days (currently 1 day a week Pension Vitality healthcare insurance