Apply now Job no: 551944
Work type: Full time
Site: Redditch
Categories: Customer Support
Location: Worcestershire
Salary: Up to £50,000pa plus aligned Company benefits
Business Area: Halfords Support Centre
Job purpose:
To support the National Account Manager in managing a small portfolio of key fleet accounts, maintaining both external client relationships alongside internal operational relationships. Achieving and aspiring to exceed sales revenue and margin, both from the existing client base and from new opportunities.
Key responsibilities:
* Support the NAM in the delivery of the required revenue and margin growth as per the financial year forecasts
* Maintain and develop relationships with peer contacts in the portfolio of key HAC fleet accounts
* As required, be a subject matter expert for all items related to fleet for operational colleagues
* Proactively visit operational HAC sites to understand site challenges and opportunities in driving additional revenue
* Develop an annual business plan in conjunction with NAM, which details activities to follow during the fiscal year, focusing on meeting or exceeding sales targets.
* Manage credit and debtors where required within the portfolio.
* Manage and monitor to a satisfactory conclusion all customer service issues within agreed time scales
* Actively participate in the exchange of best practices with colleagues
* Adhere to all company policies, procedures, and business ethics codes
* Work within the spirit of Halfords values
Job Specifications:
* Experience in national account/relationship management environment ideally within automotive
* Capable of forming a strong relationship with NAM in order to deliver plans for the customer
* Ability to develop strong relationships with internal stakeholders whilst displaying Halfords values
* Understanding of the fleet sector
* Extensive experience in all aspects of Customer Relationship Management
* Strong understanding of customer and market dynamics and requirements
* Willingness to travel
* Ability to over-achieve against sales and margin KPI’s
Scale and territory indicators:
Portfolio of circa 10-20 key accounts
Target sectors:
Leasing & Rental, Owner Fleets, Regional Fleets, LCV Operators
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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