Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez, and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
Make sure to apply with all the requested information, as laid out in the job overview below.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation all mean that brands need different solutions.
Our global team of over 7,500 craft and technology experts brings together creative, production, and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
What does a Client Operations Director do at Hogarth?
Working with the Client Managing Director, Head of Delivery, and the Commercial Team, the Ops Director will ensure operational frameworks and best practices are embedded across the client account. Emphasis will be on streamlined and standardised processes for teams that operate at scale across +12 global territories. This role requires a strategic and operational mindset, invested in client needs with the ability to translate into efficient, effective, and impactful solutions. This role is client-facing with a senior client counterpart and an extended network of local stakeholders. The client is one of the world’s most recognised brands, a global technology company that consistently delivers innovation and iconic design.
Key ResponsibilitiesTHE WORK
1. Oversee the development and implementation of operational processes and best practices across the network - a unified way of working that respects nuance but aims for standardisation and clear global governance.
2. Drive the adoption of best-in-class technologies and tools to streamline operations and improve collaboration. Requirement to comply with both client-specific and WPP-wide asks, acting as a key business contact for technology and infrastructure teams.
3. Work analytically & creatively across the portfolio, using teamwork, innovation, and excellence to recognise opportunity and propose solutions.
4. Ownership of global data capture and analysis, monitoring key performance indicators to identify areas for improvement and drive operational efficiency.
5. Ensure the right operational structures and roles are in play to support the Client Delivery team, responding to dynamic changes in scope, scale, and budget.
6. Responsible for the development and implementation of central onboarding, training, compliance, and up-skilling programs.
7. Oversee expansion, diversification, and optimisation of the delivery footprint.
8. Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business-critical risks are identified, escalating to the Client MD as required.
9. Lead ops status updates, managing all-hands and town halls, motivating the integrated team towards forward progress, action, and results.
10. Own special projects, using data and insight to build out the business scenarios and recommendations.
11. Champion Hogarth culture; a guardian of our values, leading by example demonstrating both professionalism and passion.
COMMERCIALS
1. Work with leadership to build out a future-facing studio model that delivers on the client’s evolving needs whilst delivering the revenue and agreed contribution and profitability targets.
2. Ensure full compliance with all centralised financial procedures and policies.
3. Manage centralised resources, updates, and distribution.
4. Monitor global budget utilisation and proactively flag issues to key stakeholders.
STAKEHOLDER MANAGEMENT
1. Demonstrate strong cross-functional collaboration skills across a matrix of internal and external stakeholders, building strong, trusting relationships.
2. Act as a trusted advisor to clients on operational matters, providing guidance and support on industry best practices, establishing and growing Exec level client relationships.
3. Key escalation point and senior contact for client and vendor queries.
4. Responsible for hindsight reports, outlining successes and opportunities for improvement.
Reporting lines
Reporting to the Client MD based in London, the role oversees a global team of Operations Managers and a centralised ops support team.
Requirements
1. Strong senior level experience in client services, operations, or project management within a fast-paced, global environment (preferably within the marketing industry or a production environment).
2. Proven experience managing complex, multi-market operations.
3. Inspiring leader, ability to manage matrix reporting, rally teams with proven experience driving change and governance across global teams.
4. Ability to review and analyse data to formulate and activate operational solutions, elevating the conversations and recommendations we propose.
5. Commercially focused with a passion for delivering and exceeding results.
6. A good understanding and experience of multiple pricing and scoping practices.
7. Demonstrated experience successfully working within a virtual multi-timezone environment.
8. Experience with complex decision and planning processes.
9. Ability to write clear, cohesive and focused communications including strategic presentations with strong storytelling skills, comfortable conducting presentations to large groups.
10. Investment in the global marketing landscape and emerging trends.
11. Demonstrated experience working with Senior and Executive management.
12. Passionate about fostering an environment of innovation and operational excellence, ever curious with a need for continual learning that is infectious.
Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity, and inclusion for everyone through our ideas, our people, how we behave, and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work but an environment where everyone can give their point of view, experience connection, enjoy opportunity, and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
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