Employer University Hospitals of Derby and Burton NHS Foundation Trust Employer type NHS Site Florence Nightingale Community Hospital Town Derby Salary £24,071 - £25,674 pa pro/rata Salary period Yearly Closing 09/02/2025 23:59 Interview date 21/02/2025
Band 3
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
If you require support/adjustments with your application please contact the recruitment team on 01332 788466
Join us and help make a real difference to our Trust.
Job overview
We are delighted to offer a position to join our Lymphoedema Team as a Patient Pathway Coordinator. This role will be based at Florence Nightingale Community Hospital in our Derby Lymphoedema outpatient clinic.
The role will involve providing an efficient secretarial and administrative service to the Lymphoedema department, including coordinating the waiting list, contacting patients to arrange appointment dates, producing letters and documents, coordinating the multi-disciplinary meetings, and other clerical duties to ensure the service runs effectively and efficiently.
Main duties of the job
* To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and professional manner. Monitoring of the phone lines and emails.
* Responsible for the monitoring of the waiting lists.
* Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients.
* Input patient information onto the various IT systems, including Lorenzo.
* Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.
* Attend, prepare and coordinate multi-disciplinary team meetings and complete actions.
* Producing and distributing letters and associated documents to a high standard.
* To ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team.
* Supporting the reception team when required, greeting patients.
* Liaise effectively with wards and departments within the hospital, as well as external parties including GPs and other Trusts.
Closing date of applications: 9 February 2025
Date of interview: 21 February 2025
Working for our organisation
In return we will offer:
* Development opportunities, both professional and leadership development
* On-going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
* Educated to GCSE level or equivalent / Good standard of literacy and numeracy)
* Experience of working in customer/ patient care
* Experience in the NHS
* Knowledge of GDPR and patient confidentiality
* Understanding of RTT
* Experience in a supervisory or mentoring role
Skills
* Ability to work to deadlines and prioritise workload
* Experience using NHS systems such as Lorenzo
* Ability to plan and delegate workload
Communication and Values
* Ability to communicate (written, face to face, telephone)
Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.
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IMPORTANT INFORMATION
If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.
Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.
Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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