Wirral University Teaching Hospitals NHS Trust
The Radiology directorate has a vacancy for a Radiology Clerical Officer to perform clerical duties including reception, scheduling appointments both electronically and via telephone, and liaising with patients and other Trust staff across 4 sites.
The candidate must be enthusiastic, motivated, and able to work as part of a team or individually to meet strict deadlines. The main roles will include scheduling appointments for X-Ray, Ultrasound, MRI, Fluoroscopy, and C.T. using the Trust's I.T system. The applicants must have excellent communication skills, a good telephone manner, and the ability to work under pressure to strict deadlines with accurate I.T skills.
The post holder will be required to work with patients verbally over the telephone, ensuring accurate information is communicated in a clear, empathetic manner. The candidate must be able to manage their workload and be flexible to work in any area as the service demands across the four sites.
Working hours are between Monday - Sunday, 07:15 - 19:15, inclusive of Bank Holidays.
Main Duties of the Job
The Radiology Clerical Officer is to perform clerical duties including reception, scheduling appointments both electronically and via telephone, and liaising with patients and other Trust staff across 4 sites.
Job Responsibilities
Please see attached Job description for further information about the Radiology Clerical Officer position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
* GCSE or NVQ Level 2
* Experience of working in the NHS
Knowledge and Skills
* Good written and communication skills
* Awareness of customer care and dealing with complaints/conflict
* Knowledge of the Trust's rules regarding confidentiality
* Knowledge of the Trust's procedures for handling complaints
Personal Attributes
* Excellent time management and organisational skills
* Able to undertake tasks involving frequent light or moderate physical effort
* Methodical and able to work to tight deadlines
* Work flexibly across sites and extended hours including weekends and Bank holidays
* Ability to work alone
* Ability to work under pressure and maintain a professional approach
* Support patients and colleagues
* Self-motivation and enthusiasm
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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