Senior Credit Controller Company Overview: We are an established residential block management company based in New Malden Surrey KT3. The company is looking for an enthusiastic, confident and experienced credit controller to join our existing property team and is willing to develop and grow within the company. Duties: Resolve issues and disputes and collect outstanding ground rent and service charge debts Identify and chase arrears by phone, email and letter Liaise with Property Managers regarding leaseholder queries and outstanding maintenance issues. Prepare information and supporting evidence for Court or leaseholder tribunals Liaise with debt collection companies and solicitors in recovering debts. Implement improvements and efficiencies in the current credit control process Experience and Skills : Previous credit control experience in property service charge area is essential Think on the spot and deal with issues and challenges in a timely fashion Ability to gather, assimilate, analyse and effectively summarise information for dispute resolution Ability to organise and manage multiple priorities without immediate supervision Ability to communicate confidently and effectively with strong written communication skills Legal experience in the property sector and understanding of residential leases Ability to multi-task and prioritise daily tasks to meet deadlines Ability to approach problems both logically and creatively Strong proficiency with Microsoft Excel, Word and Outlook Use initiative and take responsibility for providing solutions. Salary: £38000-£45000 (Based on experience) Hours of work: 8:30 am to 5:30 pm (including 1 hr lunch) Place of work : Urbanpoint Property Management Ltd 60 Kingston Road New Malden Surrey KT3 3JG