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Direct message the job poster from The Borders Book Festival
Freelance Event Manager
An experienced events professional with over 20 years experience in event and high volume hospitality management.
JOB PURPOSE & GENERAL INFORMATION
To oversee the smooth running of their venue, ensuring that shows and the daily schedule runs to time. To use a customer-focused approach to ensure the comfort and safety of performers and the audience, having a working knowledge, and adhering to current Health and Safety legislation and procedures.
The Venue Manager will work closely with the technical team to ensure that performers are briefed, have had technical run-throughs as required, that events run on time and that queues and ticketed access are managed efficiently and professionally, managing their venue team to seat audiences quickly and effectively. The Venue Manager will manage the venue team to ensure that Q&A sessions during any performance are well run, roaming mics are available at the right place and time and that the venues team is discreet and does not block lines of sight while managing the roaming mics.
The Venue Manager is also responsible for the appearance of the venue, stage layouts and supplies, and that sponsorship displays, and promotional artwork are in the correct place at all times as well as managing any reserved seating for sponsors or patrons.
The Venue Manager will have experience working with performers or companies in stage management, front-of-house management, or technical roles with excellent interpersonal skills. They will be positive, calm in a fast-paced environment, excellent leaders and be clearly in charge of the venue.
The post is an integral part of the festival team and will be the focus for customers, staff and performers during the festival and its events.
MAIN DUTIES AND RESPONSIBILITIES
1. To ensure the safety and comfort of all customers and always maintain the highest standards.
2. To manage their venue team efficiently and effectively using a positive and nurturing management style.
3. To ensure that all customers are guided quickly, efficiently, and politely throughout the processes of queueing, entry, seating and exiting after the event.
4. To manage often quick turnarounds, ensuring stage furniture is set up appropriately and that all supplies are in place on stage, replenished and with contingency at all times.
5. To ensure that the performers are ready in good time, any technical run-throughs have been completed and that the performer is comfortable and prepared.
6. To keep the venue running on time.
7. To ensure that the venue is maintained and cleaned to a high standard.
8. To problem solve, respond to queries and issues as they arise, and keep other members of the festival team and management team appropriately informed.
9. To maintain a calm and controlled attitude at all times.
10. To act as fire officer and assist in emergency evacuation/management should the situation occur.
11. To have a good awareness of health and safety, managing risks and reporting any issues.
12. To provide ongoing feedback on ways of improving our standards of customer service.
Other Duties
1. To maintain a positive and respectful attitude to all event staff and volunteers, its management, the organisation as a whole, and its members, clients, and partners.
2. To ensure that every visitor attending our events has the best possible experience of that service and of the Book Festival as an organisation.
3. To adhere to and support the festival’s ethical, environmental health and safety policies and procedures.
4. Any other appropriate duties as reasonably required by your line manager or event management.
PERSON SPECIFICATION
1. Previous experience as a Venue, Front of House, Stage or Production Manager, or experience within a venue.
2. Excellent communication, leadership, and interpersonal skills with experience in managing teams.
3. Strong organisational skills and the ability to prioritise.
4. A working knowledge of Health & Safety regulations.
5. The ability to maintain a mature and calm disposition.
6. Good sense of humour.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Entertainment Providers
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