Are you passionate about Data?
Do you enjoy problem solving whilst providing exceptional customer service?
Are you committed to continuous data improvement?
If so, we are searching for a data-driven, customer-focused, problem-solver to join our client’s Software Data Support team as a SQL Data Analyst.
Due to the nature of our roles, candidates must be a UK resident residing within commutable distance to Birmingham. Please note that we cannot offer visa sponsorship for overseas candidates.
* Up to £32,000 per annum, dependent on experience
* Based in Birmingham – Hybrid Flexibility Available
* 25 Days Holiday + Bank Holidays
* Excellent Working Culture & Career Progression
Key Responsibilities
* Handing customer queries and investigating the current state of data to identify possible solutions, in line with agreed SLAs/KPIs.
* Identifying and managing the appropriate priorities and required actions for escalation.
* Creating and testing SQL scripts to manipulate and analyse data on Microsoft SQL Servers.
* Accurately managing and completing data conversions and imports for customers within the initial project phase
* Providing customers with product usage advice and guidance.
* Gather, process and analyse large datasets from various sources to extract meaningful insights.
* Manage and maintain databases, ensuring data integrity and security.
* Perform data cleanses and preprocessing to ensure high-quality data for analysis.
* Develop and maintain reports and dashboards to visualise KPIs and trends.
* Apply statistical techniques to interpret data and provide actionable recommendations.
* Identify patterns and trends in data sets to inform business strategies.
* Develop and implement predictive models to forecast future trends and outcomes.
* Conducting Root Cause Analysis to prevent recurring data problems.
* Support the configuration in the setting up of new customers.
* Understanding and following internal processes to ensure ISO compliance.
Key Skills, Competencies & Attributes
* Strong proficiency in Microsoft SQL (MS SQL) Server, including the ability to create, understand and review complex SQL queries.
* Strong SQL Infrastructure/Administration skills.
* Previous experience in a customer-facing role, preferably within a commercial software support environment, having utilised ticket management systems.
* Able to work well under pressure, capable of adapting to and demonstrating resilience in relation to evolving business requirements.
* An ability to take ownership of your workload and use initiative when problem solving.
* Exceptional verbal and written communication skills.
* Knowledge of basic hardware infrastructure.
* Knowledge of data-driven regulatory requirements, including Data Privacy & GDPR.
* Experience with Team Foundation Server is desirable but not essential.
* Strong analytical mindset with high attention to detail.
* Are a UK resident with unrestricted right to work in the UK.
If you are a confident communicator, have a passion for troubleshooting and resolving technical data issues, then please apply today by submitting your CV to matt@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Matt Pallister on 07943710160 / 0113 332 0678.