Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
What you will be doing:
1. Delivering exceptional treatment experiences and 5-star standards of service and care in line with Fairmont brand standards, training and protocols.
2. Provide thoughtful treatment and product recommendations at the end of every treatment
3. Take initiative to add a personalized experience and treatment upgrades
4. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
5. Working alongside the Spa team of receptionists and fitness instructors in a team environment
6. Other duties as assigned
Job Type – Full-time, Part-time and Casual Positions. Availability to work Monday – Friday and weekends and holiday periods.
Qualifications
7. Service focused personality is essential; experience is an asset
8. You must be eligible to live and work in the UK
9. Beauty Therapy HNC/HND/ Level 3 /ITEC
Additional Information
What is in it for you:
10. 9.0% gratuity on spa treatments
11. 10% commission on retail product sales
12. Extensive training and development plan for all spa therapists
13. Complimentary access to gym and pool
14. Discounted spa treatments and retail products
15. Reward, incentive and recognition plans on spa retail and guest satisfaction
16. Discounted Food & Beverage, Golf, and Hotel Rooms
17. Complimentary meals on duty
18. Opportunity to develop your talent and grow within your property and across the world!
19. Employee benefit card offering discounted rates at Accor worldwide
20. Access to Lifeworks. App providing discounts in major brands
21. Employee benefit card offering discounted rates at Accor worldwide
22. Learning programs through our Academies
23. Opportunity to develop your talent and grow within your property and across the world!
24. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
25. Discounted food & Beverage, Golf, Spa and hotel rooms