Technician
Department: Administration
Employment Type: Permanent - Full Time
Location: Chelmsford
Description
Act as a premium, claims and collections intermediary between cedant and reinsurer on Excess of Loss and / or Proportional Treaty accounts of varied complexity including MGA bordereau. Ensure all service standards are met and seek to increase client service and revenue through timely and accurate premium, claims and collection service. Ensure that Corporate compliance standards are adhered to and performance objectives met in accordance with client and business needs.
Key Responsibilities
* Review and process premium and claims in accordance with pre-determined departmental deadlines. Follow up and resolve outstanding issues.
* Identify, resolve or clarify existing issues and potential problems with the client. Seek guidance from senior colleagues as required.
* Process queries between client and (re)insurer, adhering to department procedures and client/department service standards.
* Assist Fiduciary in the process of identifying outstanding balances on assigned accounts and assist with providing reports / statements to clients, reinsurers and management. Must be able to check and analyse systems / reports.
* Assist Fiduciary with cash application details and help to reconcile client and market accounts and update systems.
* Develop and maintain relationships with internal and external key contacts and, where appropriate, participate in meetings
* Participate in outsourced activity at the office of the customer, where reasonable.
* Develop and maintain specific industry sector skills required to enhance service and support customer relationships.
* Participate in team meetings and activities to share ideas, knowledge and experience. maximise opportunities to increase own understanding and improve the services provided on accounts.
* Support, assist and give guidance to other colleagues, if required. Support team by maintaining colleagues' workloads in their absence.
* Maintain filing and records in accordance with departmental procedures and best practices.
* Understand and contribute to the achievement of the department's Service Standards and adhere to the relevant Business Controls.
* Perform other job-related duties as assigned and achieve own goals and objectives.
* Take responsibility for development of own personal skills and competencies in line with any agreed development plan.
* Support department activities to comply with FCA and other industry regulatory requirements.
* Adhere to the DISSL E & O and Compliance standards; the Safety, Health and Environment policy; and departmental procedures, guidelines and business controls.
Skills, Knowledge and Expertise
* Proven knowledge of insurance and reinsurance concepts, general accounting, business principles, especially those relevant to claims processing and collections.
* Strong ability to work in a team.
* Strong numerical and analytical skills.
* Excellent technology skills.
* Good verbal and written skills for communication with clients, markets and DISSL colleagues at various levels.
* Strong interpersonal and organisational skills.
* Proven ability to find creative solutions to problems, as they arise.
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