Do you love technology? Do you get satisfaction from fixing things and helping people out? If you want to develop your skills a career with our "best company to work for" could be just what you’re looking for Your average day would be spent speaking directly to customers – giving them advice and helping them out with day to day problems. This involves getting to grips with 150 different customer environments, systems and technologies which is what makes working for an MSP exciting and challenging in equal measure. At other times you’ll be visiting clients’ sites and helping the projects department with an equally diverse set of projects. We promote an environment where if you enjoy a task or want to learn more about a particular technology – you’ll have opportunities to do more in that area. It’s a busy place to be but we have a super team and a relaxed (but focused) working environment. There’s also a strong support network within the rest of the business to bring out the best in you and we regularly enjoy company social events. At 2nd line we expect you to be comfortable with most of these technologies: · Windows Client Operating Systems (Windows 8, 10, Mac OSX) · Windows Server Operating Systems (all variants) and especially Active Directory and Hyper-V · Solid understanding of small business networking (Routers, Firewalls, VLANs, APs) · PC/Server hardware, troubleshooting and installation · Office 365 deployment and configuration Typical duties with this role include: · Working on the helpdesk receiving telephone and email requests from clients as well as making call-backs · Investigating and resolving faults and incidents with the IT systems we look after · Providing remote support using our RMM (Remote Monitoring and Management) system · Travelling to site to carry out support work where required across the South-East and occasionally London · Monitoring backup systems and their status · Responding to alerts and managing incidents, outages and our response · Performing proactive maintenance and projects – or making recommendations · Managing tickets and jobs, maintaining accurate notes, paperwork and documentation · Installations and small projects You’d also work up to these duties as you progress: · Cloud, hosting and data centre operations · Support and configuration of Hosted Telephone Systems (VoIP) · Ticket escalations and more complex problems Offering hybrid working (3-4 days per week in the office) company benefits and progression opportunities to 3rd Line and Team Lead. Get in touch now to be put forward