Job responsibilities Reception Duties: Provide cover on reception, receiving and directing patients, visitors and staff in a courteous manner. To direct and redirect telephone calls in a polite friendly manner. To book the attendance and discharge of patients within AICU and Theatre areas where applicable and provide follow up appointments where necessary. Ensure that all patient data is logged in a confidential manner and recorded electronically where applicable. To liaise with clinical staff to ensure all request forms are comprehensively completed. To support and help facilitate patient transport/Transfers. To give non-clinical advice, information and guidance to patient, carers and visitors attending the area. Support clinical teams with Electronic rostering duties on AICU/Theatres. Communication and Relationships: To maintain a friendly, professional, efficient and courteous service Liaising with ITAPS CMG management team Anaesthetic administration team Heads of Service (Consultant Anaesthetists) Matrons, Theatre/AICU staff, Floor Control in theatres and AICU senior sisters Admin and Management staff from other CMGs Patients, relatives and carers Medical Records Team External agencies External hospitals Administration Team Educational Lead Staff working within other NHS Patients and relatives, members of the public. General duties: Completion/Submission of HR forms To assist in the process of making appointments Handling the post and distribute across the site To prioritise work in order to meet deadlines Maintain the medical records filing system To ensure all health records are booked and tracked in and out of the hospital To utilise patient level reports as required Cover other departments and sites in the temporary absence of colleagues Monitor and order stationery stores All staff have duty to make effective use of resources Ability to work on own but within practical guidelines To support administrative tasks assigned by the theatre/AICU team Support Electronic rostering administrative tasks To support with data collection and collation, submission of weekly and monthly audit data. Please see job description/person specification for full details on the role.