Corby Urgent Care Centre, part of OneMedical Group, is looking for a Patient Navigator to join a thriving and dynamic team and help to facilitate the journey of all our registered and unregistered patients.
The Patient Navigator/Receptionist will form part of our front of house team to provide patient-focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals. They will facilitate and deliver a patient-centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions, and telephone services.
The ideal candidate will have exceptional communication skills, experience of using IT systems, and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator. Experience as a Patient Navigator/Receptionist is desirable though not essential.
We offer unsociable hours pay for the hours worked all-day Saturday and Sunday 30% extra.
Key Responsibilities:
* Handle incoming and outgoing calls efficiently, managing high patient volumes
* Direct calls and take messages as necessary
* Sort, review, and distribute internal mail
* Process outgoing mail following established procedures
* Manage patient records by pulling, filing, photocopying, and scanning documents into electronic systems
* Ensure the reception area remains tidy and organized, ready for use by colleagues
* Receive and appropriately distribute incoming deliveries
The Ideal Candidate:
* Prior experience as a patient navigator is desirable
* Confident and professional telephone manner
* Strong IT skills and familiarity with basic office software
* Friendly, approachable, and patient with excellent interpersonal skills
* Able to follow instructions and procedures with attention to detail
* Highly organized with good communication skills
* Able to work effectively with a wide range of people
Note:
Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of application.
Clinical systems: We use SystmOne.
About Corby Urgent Care Centre:
Corby Urgent Care Centre offers a high standard of unscheduled care from early morning to late evening for patients attending with a wide variety of undifferentiated conditions. The centre is staffed primarily by our team of experienced urgent care clinicians with additional support from other clinical and non-clinical members of staff.
The team is made up of a mixed MDT including GPs, Advanced Practitioners, Nurses, and Urgent Care Technicians. The team is also supported by the Non-Clinical team. They all work together to create a positive and rewarding workplace environment for colleagues delivering a high-quality experience for patients.
What we offer (benefits):
* NHS Pension with 20.6% Employer Contribution
* 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
* Extra days leave for work anniversary each year
* Unsociable hours pay for hours worked on Saturday and Sunday 30% extra
* Enhanced Maternity, Maternity/Paternity Support, Adoption pay
* CPD time put aside - 10% of the working hours
* Learning and Development time (5% of weekly hours)
* Family friendly employment policies
* Special and Significant Event Leave
* Participation in OMG’s refer a friend scheme
* 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
* Eye care scheme free eye test plus a contribution towards glasses
* Cycle to work scheme
* Personal and professional development
Working at OneMedical Group:
Our teams at OneMedical Group, whether working for OnePrimaryCare, OneMedical Property, or within our Support Centre, all come together, collaborate, share ideas, and have fun! The team is made up of forward-thinking and people-centred individuals with different skills and abilities, where you can learn from each other and make a really positive and valuable impact.
Who we are:
OneMedical Group is a family-run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with.
Note:
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process, we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
We reserve the right to close this advert early.
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