Job summary Exciting opportunity full time 37.5 hours per week post. The East Kent Urgent Treatment Centre Alliance is an innovative collaboration between five very experienced providers of Urgent Care in East Kent to deliver a unique collaboration which puts the patient and service at the heart of our operations. From September 2020 we have been commissioned to provide four Urgent Treatment Centres at William Harvey Hospital, Ashford, Kent & Canterbury Hospital, Canterbury, Queen Elizabeth the Queen Mother Hospital, Margate and Buckland Hospital, Dover. Previous applicants need not apply. Main duties of the job The UTC is a 365 day a year service The role is for 37.5 hours per week working 12 hour shifts the shift time is 07.45-20:15, shifts are allocated on a rota basis To greet all patients and visitors on arrival to the Urgent Treatment Centre To ensure all patients are booked in correctly in a timely manner Highlighting any discrepancies on data or poor quality issues To answer the telephone, adhering to the Trust telephone standard To communicate and liaise with other members of the Hospital and Alliance To assist senior staff with ad-hoc projects as required About us We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata per annum Contract Permanent Working pattern Full-time Reference number 344-2559WHH Job locations Buckland Hospital Coombe Valley Road Dover CT17 0EX Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Person Specification Qualification and Training Essential Grade 4 or above in English GCSE Desirable NVQ Level 2 Skills and Experience Essential Good verbal and written communication skills. Excellent keyboard skills. Understanding of the role and the NHS Desirable Advanced computer systems awareness. Experience in a receptionist/administration/ward clerk role. Governance Essential Upholds and models the Trust values Personal & Professional Attributes Essential Previous NHS/Customer service experience. Ability to remain focused Person Specification Qualification and Training Essential Grade 4 or above in English GCSE Desirable NVQ Level 2 Skills and Experience Essential Good verbal and written communication skills. Excellent keyboard skills. Understanding of the role and the NHS Desirable Advanced computer systems awareness. Experience in a receptionist/administration/ward clerk role. Governance Essential Upholds and models the Trust values Personal & Professional Attributes Essential Previous NHS/Customer service experience. Ability to remain focused Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East Kent Hospitals University NHS Foundation Trust Address Buckland Hospital Coombe Valley Road Dover CT17 0EX Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)