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The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.
As a Client Manager, you’re the primary representative and face of The B-Hive. Reporting into the Senior Client Manager, you’ll be hands-on, managing relationships and delivering briefs across internal and external stakeholders and dealing with our creative and production team to deliver first-class projects.
In this role, you’ll be one of the key client contacts within one of our latest and high-profile accounts, managing key retail initiatives across paid media and liaising with multiple agency partners to deliver cross-functionally.
Key Responsibilities:
* Working as part of the client management team, you will be responsible for coordinating and delivering high-profile projects across paid and owned channels.
* Running projects and owning your client relationships, being confident and comfortable to challenge and develop the brief with clients.
* Manage multiple campaign deadlines, ensuring issues, risks or challenges are communicated and upholding the agency standards of ensuring great work is delivered.
* Taking the lead in client meetings, presentations, and signoffs both virtual and in-person.
* Being the delivery expert for your account ensuring you’re pushing for opportunities and continuously proposing solutions with a positive, can-do attitude.
* Coordinate and partner with Project Managers to support planning, tracking and delivering end-to-end projects for a variety of campaign and channel requirements.
* Proactive, continuous improvement of processes.
* Support the finance process, staying on top of tracking scope, estimating, and tracking budgets and ensuring monthly updates are on track.
* Support wider Client Management team across accounts and workstreams, where needed.
What you’ll need to have:
* 5+ years Account Management experience within agency or related creative environment.
* Experience working and collaborating with media agencies and delivering creative against large media plans.
* Fluent in project management principles specifically delivering omni-channel creative assets.
* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels.
* Good with numbers, calculating and developing estimates for clients.
* Confident and highly organised, with good listening and note-taking skills.
* Smart, friendly, pro-active, and objective-focused, always keeping the customer in mind.
* Passionate about producing great creative.
It would be great if you also have:
* Degree level education.
* Proven use of project management methodologies to deliver projects on time, to budget and expected quality.
About No7 Beauty Company:
No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we’re innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.
Benefits:
* Retirement Savings Plan.
* Enhanced maternity/paternity/adoption leave pay.
* Discretionary annual bonus.
* Generous discount on our own brands and partner businesses.
* Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.
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