In each of our settings, Kids Planet Day Nurseries offers the best possible nursery care and education in a distinctive setting where kids are actively encouraged to explore, learn, and socialise with other kids.
As a quickly developing nursery company, Kids Planet Day Nurseries are always adding members to our finance team, and we are presently seeking a Billing and Collections Advisor to join our team. The Billing and Collections Advisor's job is to oversee the group's portfolio of nurseries' debt and sales ledger. When parents or the nurseries themselves have questions about invoices or debt, the Credit Controller will be the person to contact first. The chosen applicant will actively participate in the expanding Finance Department at Head Office and possess strong interpersonal and attention to detail skills.
Responsibilities will include but not be limited to the following:
Make sure customers pay on schedule, and follow up via phone, email, or letter on any past-due bills.
Discuss repayment schedules.
Follow the company’s debt policies and initiate legal proceedings if necessary
Invoicing around 500 - 700 customers per month using nursery software
Supporting, processing and reconciliation of all LA documentation surrounding EY Funding, claiming via the online portal and payments received.
Reconciliation of outside agency payments
Processing Direct Debit collections
Issue of monthly statements
Resolving parent finance queries
Maintaining open lines of contact with nurseries to guarantee productive relationships
Month-end duties
Any other duties that may be deemed appropriate to this role, including providing cover for colleagues as required
The ideal applicant will possess:
At least 3 years of dedicated Credit Control experience or transferable experience from a different field.
Good level of competence in Excel, Word, and Outlook
Proven experience in a B2C environment desirable
Confident communication skills
An excellent telephone manner
The ability to listen to customers and negotiate successful resolutions
Self-motivated, calm and professional, and able to work efficiently in a busy office environment
Ability to reconcile complex accounts and have excellent attention to detail
Excellent Numerical ability and problem-solving skills
Job Types: Full-time (40 Hours, Monday - Friday), Permanent, Based at Lymm Head Office.
We are unable to offer any kind of visa sponsorship for this role.
We embrace everyone. Our goal is to create a truly inclusive culture and diverse workforce. We break down barriers so you can be your authentic self—and flourish!
Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties.