Junior IT Support Analyst
Location: Fully Onsite – NorthamptonSalary: £20,000 - £23,000 per annum
Job Type: Full-time, Permanent
Are you an aspiring IT professional with 6-12 months of experience looking to grow your career in IT support? Our client has an exciting opportunity for a Junior IT Support Analyst to join a dynamic and supportive IT Infrastructure team.
About the Role:
As a Junior IT Support Analyst, you will be the first point of contact for IT support queries, providing Level 1 support to users across the business. You will manage helpdesk tickets, assist with hardware and software setup, and ensure IT systems are running efficiently. This is a fantastic opportunity to develop your technical skills and gain hands-on experience in a fast-paced environment.
Key Responsibilities:
1. Provide Level 1 IT support via helpdesk, phone, and face-to-face interactions.
2. Manage and escalate support tickets as required.
3. Document and maintain IT assets, including equipment setup and configuration.
4. Ensure IT workspaces are functional and well-maintained.
5. Travel to company sites when required to provide technical support.
6. Assist with proactive maintenance and troubleshooting of IT systems.
7. Support the wider IT team and contribute to higher-level...