Supporting individuals and families at what can be a stressful time to find the right care Work closely with hospital discharge teams to identify individuals requiring support Work in partnership with care providers to source appropriate care Follow up with all relevant stakeholders to ensure a smooth, stress-free process Attend hospitals and community events to promote the service and drive referrals Ability to work independently, with great attention to detail and the ability to think proactively is essential Post holder will be confident in using computers daily, including competent use of word processing, spreadsheets, databases and e-mail, as well as daily diary management software and the internet. Maintain accurate and up-to-date records on our CRM, liaising with health and social care staff to ensure that information is provided and updated where necessary. To monitor e-mail systems and exercise discretion to ensure that urgent and essential issues are brought to the team's attention. Proactively respond to and/or re-direct other e-mails to relevant managers for action/information where appropriate. To build effective working relationships and work as part of a small team. Ability to deal with interruptions and unplanned events as necessary, reprioritising work accordingly when required. To promptly refer any concerns about adult safeguarding or child protection to an appropriate person. To support the production of marketing materials To ensure that there is a good standard of record-keeping and a clear audit trail for all managed cases Pay close attention to detail (e.g., proofreading), and ensure that all outgoing and internal material reflects a high standard according to company policies and the NHS identity principles. All material should be accessible, with consideration given to barriers to understanding, such as a first language other than English, learning difficulties, or other impairments, including visual and hearing. To deal with enquiries from staff in health and social care organisations relating to referrals To deal with enquiries from patient representatives, carers and care providers. To maintain the highest standards of sensitivity and confidentiality when dealing with information about individuals. Pre-populate documentation to aid appointments for Health & Social Care Professionals To carry out other appropriate delegated duties as required.