Role: Group Rooms & Reservation Manager
Operation: Group Hotel
Location: Scotland Central Belt (work from home with travel)
Salary: £40k
Ellis Mack Recruitment is working with an independent group of growing boutique Hotels located around Scotland. They are looking for a dynamic Rooms & Reservations Manager to oversee the revenue strategies and reservation operations across their properties.
This excellent opportunity allows you the flexibility to work from home.
Role/ Responsibility:
Managing distribution channels and leading a team of Reservations Coordinators to ensure a seamless booking experience for our guests.
Responsible for developing and implementing strategies to maximise room revenue, improve occupancy, and enhance the overall efficiency of the reservations procedure across the group.
Oversee all Reservations activities including Group bookings to ensure excellent guest service.
Engaging with Sales and Marketing Team to maximise opportunities for upselling.
Creating a proactive and dynamic approach to securing reservations and upselling,
Developing a strategy in partnership with the Sales Marketing team to maximise opportunities,
Ensuring effective and efficient management of all day to day activities including reporting,
Working closely with Reception to ensure the flow of communications between Reservations and Front Office is seamless.
Skills/Experience:
Strong customer service skills.
Excellent communication skills (written and verbal).
Proficiency in reservation systems and software.
Ability to multitask and prioritize tasks.
Attention to detail and accuracy.
Ability to work under pressure.
Benefits:
Excellent career progression.
Working from home flexibility.
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