HSL Compliance - Operations Support Manager
As a committed people company, we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for an Operations Support Manager to join our enthusiastic team at HSL Compliance, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK.
Location: Full-time in Ross office (Alton Business Park)
Hours: 40 hours per week
Salary: £32,000 - £35,000 depending on experience
Job Purpose
The Operations Support Manager’s role is to provide the regional management team with the required support to ensure operations achieve the best possible performance to meet regional objectives. The role will report directly to the Head of Service Delivery and will also oversee the management of the team of administrators. The successful candidate will be self-motivated and capable of motivating others with the ability to set key goals and objectives and work towards these.
Main Duties & Responsibilities
* Coach, mentor, lead and direct the day-to-day functions of the administration team as well as organize and motivate team members in their day-to-day work.
* Assist operations with all enquiries.
* Support customers, collating and supplying all information as required.
* Support account managers and senior account managers, collating and supplying all information required for monthly progress meetings. Packs to include monthly KPI’s, Outstanding Ledger.
* Produce the weekly report and understand data to manage the WIP on a weekly basis to ensure regions achieve the business objective.
* Communicate any trends in internal communication or behaviour to operations departments.
* Hire and train incoming support team members.
* Conduct one-on-ones with direct reports.
* Set and enforce team policies and procedures.
* Create the service director to run the entire programme for PPM’s.
* Manage admin to ensure all WIP has been added for works to allow the completion of the weekly report.
* Take incoming calls, dealing with enquiries from both customers and engineers.
* Raise calls to engineers when they require additional works.
* General admin, assisting the relevant Managers in account tasks.
* Promote the Company’s best interests at all times.
Experience, Skills & Requirements
* Desired years of experience in a customer support management role and strong IT skills.
* Ability to provide and receive constructive performance insights.
* Excellent written and oral communication skills.
* Proven ability to manage a team, including conflict resolution.
* Alignment with company values and mission.
* Strength in data-driven communication and decision-making.
* Excellent customer service and communication, both written and verbal.
* Ability to work under pressure.
* Highly organised, with a keen eye for detail and an effective team player.
* GCSE grade C and above in English and Mathematics.
Package
* Up to 25 days holiday per annum.
* 40 hours per week (full-time) permanent contract.
* A career within an expanding business.
* Retail discounts.
* Monetary rewards and recognition platform.
* Referral bonuses.
To apply please send CV to: recruitment@hslcompliance.com
HSL Compliance Ltd values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.
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