NHS AfC: Band 2
Main area: Manchester Royal Eye Hospital
Grade: NHS AfC: Band 2
Contract: 12 months (Fixed term)
Hours: Full time - 37.5 hours per week (weekend work when needed on a rota basis)
Job ref: 349-EAD-7012475C
Site: Manchester Royal Eye Hospital
Town: Manchester
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: Today at 23:59
Job Overview
We have a fulltime vacancy at Manchester Royal Eye Hospital for a clerical officer to support the macular/diabetic/medical retinal booking and scheduling team and support reception cover for macular treatment outpatient services.
Main duties of the job
We wish to appoint an experienced and organised individual, with good IT skills who is able to demonstrate their ability to follow instructions correctly but also to work independently when required.
You must have excellent interpersonal and communication skills and be comfortable liaising with people at all levels. The role is public facing and office based so you must enjoy interacting with our patients, greeting them, and helping them with any queries.
You must have a good telephone manner as the role also involves contact with patients on the phone. You will have good all round administration skills, good basic numeracy and literacy skills, organisational/prioritisation skills, attention to detail and a willingness to be trained.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed Job Description And Main Responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
Person specification
Experience of working in healthcare setting
Essential criteria
* Computer literate/IT trained - HIVE training
* Previous relevant NHS or other healthcare setting experience
* Experience in customer relations
* Experience of working in a team
Desirable criteria
* Good verbal and written skills. Good numeracy and literacy. Good organisation and ability to work to deadlines.
* Good basis numeracy and literacy
* Good organisational skills
* Ability to work to deadlines
* Working on a reception
* Working in a public facing or contact service
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* B2 Clerical Officer (PDF, 312.4KB)
* Functional skills (PDF, 933.5KB)
* Candidate Essential Guide Non Medical (PDF, 1.3MB)
Apply online now
Further details / informal visits contact
Name: Jonathan Kitching
Job title: Administration Manager
Email address: Jonathan.Kitching2@mft.nhs.uk
Telephone number: 0161 701 8826
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