DSAR Administrator
Location: Fully Remote (There may be a requirement to visit our HQ in Bromsgrove from time to time for training and development)
Job Type: Permanent
Proposed start date: ASAP
Pay Rates: £13.23 per hour PAYE
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
Sector: Healthcare
Holidays: 25 days, plus bank holidays observed in England
About the Role
We are looking for a reliable and detail-oriented DSAR Administrator to join our remote team. This role involves processing new instructions on behalf of GP Practices using our Managed Service – including Subject Access Requests, insurance reports, and other medical documentation such as DWP forms.
You will also be responsible for delivering excellent customer service to Practices who use our in-house software to manage requests independently.
Key Responsibilities
* Process instructions on behalf of Practices via the Managed Service
* Adhere to our Standard Operating Procedures at all times
* Maintain high quality and accuracy standards in line with both internal and external expectations
* Manage a daily workload efficiently to meet individual targets and contribute to overall service level agreements (SLAs)
* Ensure compliance with data protection regulations and confidentiality policies
* Communicate effectively with GP Practices, providing a helpful, friendly, and professional service
About You
* Strong attention to detail and excellent organisational skills
* Clear and confident communicator, both written and verbal
* Experience in Primary Care or Information Governance is desirable but not essential
* Comfortable working independently in a remote environment
* Committed to upholding the confidentiality and security of patient data
What We Offer
* Fully remote working (equipment including PC, monitors and headset provided)
* Supportive team culture with full training and ongoing development opportunities
* 25 days holiday per year, plus bank holidays observed in England
* The chance to be part of a growing organisation with a meaningful purpose in healthcare
Job reference number: YW-qvsf