An exceptional opportunity has arisen to join The Wellesley Knightsbridge Front office team as a Duty Manager. Ready to be part of something truly exceptional? Welcome to The Wellesley Knightsbridge, where luxury meets legacy in London's prestigious Knightsbridge district. Step into a world of Art Deco grandeur and sophistication, where every detail is crafted to exceed expectations. Our exquisitely designed rooms and suites offer lavish comfort, our Italian restaurant delights with authentic flavours, and our exclusive cigar lounge invites indulgence. With dedicated service, every moment is tailored to perfection. Why Join The Wellesley Knightsbridge? Join a legacy of excellence as part of City and Country Hotels Ltd ., alongside our sister hotels, No. 10 Manchester Street and The Langley. The Langley and The Wellesley Knightsbridge are proud members of the Marriott family. We are committed to unparalleled luxury experiences, valuing exceptional service, and creating unforgettable memories for our guests. Here your skills are valued, your growth encouraged, and your dedication rewarded. Join us in shaping the future of luxury hospitality. As a Duty Manager, your responsibilities will include, but are not limited to, the following: Provide exceptional service to guests by executing reception duties, including welcoming VIP guests, checking guests in/out, and addressing any queries promptly and professionally. Responsible for handling cash transactions and maintaining secure key management procedures to ensure the safety and security of guests and the hotel. Availability for weekend, day, and night shifts is essential to meet the operational demands of the hotel and always ensure seamless guest experiences. This role requires a hands-on approach, necessitating a comprehensive understanding of all hotel functions, including Reception, Food & Beverage (F&B), Housekeeping, Butler services, and Maintenance. Ability to multitask efficiently is crucial to manage various responsibilities simultaneously, maintaining high service standards across different areas of hotel operations. Collaborate effectively with other departments to ensure smooth coordination and communication, contributing to the overall success of guest experiences and hotel operations. Demonstrate strong problem-solving skills to address any issues or challenges that may arise during shifts, resolving them promptly to maintain guest satisfaction. Adapt quickly to changing circumstances and high-pressure situations, exhibiting resilience and maintaining composure to deliver exceptional service even in demanding environments. Our Ideal Duty Manager Has previous experience preferably from within Marriott hotels; demonstrating a strong understanding of 5 star luxury service standards. Available for any shifts which occasionally includes Night shift and showcasing flexibility to meet the demands of the role. Possesses self-motivation and enthusiasm, driving personal and team performance to ensure exceptional guest service. Exhibits a keen eye for detail and accuracy, ensuring that all tasks are completed to the highest standards. Thrives in a fast-paced environment and can work effectively under pressure, maintaining composure to deliver excellence consistently. As a Duty Manager, you will play a crucial role in providing exceptional guest experiences. Benefits you would get as a Duty Manager (Conditions apply): Rooms Service Charge - Equally shared Discounted room rates at Marriott properties worldwide Permanent Employment 40 Hours/week Pension scheme Referral bonus scheme 20% discount at Marriott F&B outlets worldwide Career progression opportunities Free meals on duty Free uniform & dry-cleaning services Social events and activities If you demonstrate great communication skills, a strong work ethic, and a commitment to delivering exceptional luxury service, we would love to hear from you In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. AMRT1_UKCT