Are you ready for an exciting career opportunity? Commercial Express is looking for an experienced Underwriting Team Leader to join our thriving MGA Business!
About Us:
At Commercial Express, we are committed to actively seeking and hiring the best people… That’s because people are at the forefront of our Company, and at the heart of everything we do!
We are a successful and dynamic Managing General Agent. We ‘hold the pen‘ of our insurer partners, meaning we can underwrite the products/schemes for them. We then sell these products through our online trading platform through our network of 650 broker partners across the UK. Our products, combined with our consistent quality service, demonstrate our commitment to build and maintain long-term relationships.
The Role:
* As an Underwriting Team Leader, you will be responsible for leading, motivating, and driving the performance of our underwriters to work as a highly-performing team.
* You will work closely with the Underwriting Service Manager and support the delivery of the departmental business plan in line with the company strategy.
* Building effective relationships within the business will be key to ensuring you promote a collaborative culture, displaying positive engagement and behaviours within Commercial Express, and leading by example as a role model.
* Lead, drive, and encourage innovative thinking.
* Be comfortable and positive with change management, supporting smooth transitions within the team and department.
* Be focused and dedicated to creating new ways of working and streamlining current processes to improve service levels to our customers.
* Take ownership in making recommendations for solutions.
* Be confident to make decisions and take ownership.
* Cultivate an atmosphere of collaboration, teamwork, and communication.
* You will coordinate workflows to ensure the team and department deliver a first-class customer experience.
* Conduct monthly 121s and appraisals for your team, providing support and guidance to ensure they fulfil their goals and objectives.
Key duties and responsibilities include:
* Background working in an insurance environment, preferably for an MGA or Broker setting.
* Excellent organisation and time management skills.
* High attention to detail and accuracy.
* Good judgement and decision making with the ability to use own initiative.
* Experience working in a team-leading role.
* A proactive ‘can do’ and flexible attitude. Be able to recognise priorities at short notice.
* Experience in people management, driving staff to achieve targets and goals.
* Good analytical and problem-solving skills.
* Ability to build successful relationships with stakeholders.
* Takes responsibility for own development.
* Ability to innovate and improve processes to drive efficiencies.
* Ability to use initiative and work well under pressure.
* Proficient in Microsoft Word, Excel, and PowerPoint.
Benefits:
* Workplace Pension Scheme offering you flexibility of up to 16%.
* 1 Paid Volunteer Day per year.
* Hybrid Working – Flexibility to work from home combined with a number of days per week in our office on The Waterfront in Brierley Hill.
* Health Cash Plan and Virtual GP Services.
* Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services.
* Professional Membership Status – as part of holding CII Chartered Insurance Underwriting Agent Status, we offer a variety of funding options to support our people in achieving industry standard qualifications.
* Employee recognition awards and annual employee awards.
* Staff social events throughout the year, including Summer and Christmas parties.
The Underwriting Service team is at the heart of our business and pivotal to Commercial Express success. Our team of experienced underwriters maintain a balance between risk and profitability by analysing data, claims, and risk appetite underwriting guidelines. Striving for excellence, the team develops strong working relationships alongside key account managers to ensure brokers receive outstanding customer service. Achieving chartered insurance underwriting agent status is a testament to our commitment to professional standards.
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