About Us
We are an award-winning Charity agency with 30 years experience, delivering fundraising and awareness campaigns for some of the UKs most well-known charities such as Dogs Trust. Our passion for Fundraising continues to grow resulting in raising over £20,000,000 for our charity partners.
The Role
To closely support the Client Services Executives and Account Managers with the provision of excellent customer service to our clients and Charity Link fundraisers.
Duties include:
Provide a supporting role in managing the campaign admin tasks and reporting with our clients.
Daily quality control calls
Running reports from the portal
Assist with the development and implementation of tablet processes and procedures
Other associated administration as required
Dealing with fundraiser queries from the field
Gathering data and supporting production of monthly reports focusing on campaign KPIs
Active involvement in regular team meetings both internal and with clients
Supporting ongoing ad hoc projects and initiatives
Salary: £25,000 - £26,000 + discretionary bonus
Hybrid structure: 4 days remote, 1 day at the office: every Thursday in head office located in Ruscombe (RG10 9BX).
Requirements
1. Administration Experience
2. Excellent phone manner
3. Attention to detail / A...