We are currently looking to recruit an enthusiastic Receptionist to join our growing team at West Cumberland Hospital.
Our Receptionists are at the centre of every patient's journey, from welcoming them, to answering phone and in-person questions. This job, which is based at West Cumberland Hospital, is based on a 4 week rota with approximately 46 hours available per 4 week rota.
With a strong enthusiasm for customer service, you will offer outstanding administrative and interpersonal assistance to each and every person who enters the building.
Closing Date: 02 FEBRUARY 2025
Interview Date: 13 FEBRUARY 2025
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Main duties of the job
The postholder will be responsible for the efficient running of the reception area at the Cumbria Health base located around Cumbria.
This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. The role is dedicated to out-of-hours work, which means working unsociable hours including evenings, weekends and Bank Holidays.
At all times, Cumbria Health will deliver a service that is in line with our values:
Clinically Focused: Everything every one of us does is for the patient.
Responsive: We listen and we respond quickly in a patient-focused way.
One Team: We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts.
High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care.
Growth & Sustainability: With our strong roots we will continue to thrive and grow.
Communities: Connecting and engaging to meet local needs.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work-life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be through training or social events.
Listen to your heart. Have the work-life balance you'd love.
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
1. To be the first point of contact for patients arriving at the Treatment Centres.
2. Processing confidential patient information to pass to Clinicians.
3. Contacting patients with appointment times.
4. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
5. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
6. Gaining an understanding of coordinating workload to capacity.
7. Carrying out equipment checks and reporting issues to the Control Room Supervisor.
8. To work autonomously, managing own workload effectively referring to line manager when necessary.
9. To adhere to all CHOC Policies and Procedures.
10. Participate and ensure own ongoing development.
11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security.
12. Undertake any other activities deemed appropriate and necessary by the organisation.
Person Specification
Qualifications
* GCSE English and Maths (or equivalent).
* ECDL or equivalent.
* NVQ Business Administration.
Skills and Aptitudes
* Excellent oral and written communication skills.
* Excellent telephone manner.
* Ability to prioritise & manage own workload.
* Friendly, helpful and can-do approach.
* Ability to carry out work accurately to specified deadlines.
* Excellent organisational skills.
* Ability to work on own initiative.
* Able to work under pressure.
* Able to maintain a high level of confidentiality.
Knowledge
* Previous experience working within the NHS.
* Previous experience in a similar role.
Personal Circumstances
* Positive.
* Confident.
* Well organised.
* Good team player.
* Flexible.
* Ability to build rapport and effective relationships at all levels.
* Demonstrate initiative.
* Ability to maintain workload in a sometimes busy and demanding environment.
Other requirements
* Willingness to undertake further training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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