The Royal Windsor Racecourse is looking for a motivated, forward-thinking, driven Bar Supervisor to join their team on a casual basis for race days and some small site hire functions and events.
Hospitality / Restaurant Bar Supervisor Responsibilities:
* Reporting to the Catering and Retail Manager, assist the team in the running of the restaurant and/or hospitality and bar areas.
* Serve all customers in an efficient, professional, and courteous manner at all times.
* Lead by example in all aspects of the business.
* Develop strong working relationships with guests and staff.
* Drive to constantly improve the customer experience.
* Demonstrate a positive ‘can do’ attitude.
* Advise guests and your team on all products available within the venue.
* Assist with training and developing staff to high standards expected.
* Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
* Ensure all tills are closed down in accordance with company procedures.
* Maintain accurate temperature records and other appropriate paperwork.
* Adhere to and follow all licensing policies and procedures.
* Handle cash, stock, and equipment securely.
* Act as an information point for customers.
* Record wastage in line with venue procedures and dispose of rubbish in line with onsite recycling initiatives.
Hospitality / Restaurant Bar Supervisor Criteria:
* Experience in a high-end food and drinks business or restaurant sector is essential.
* High standard of written and spoken English is essential for conversing with a wide variety of customers and colleagues.
* Knowledgeable in licensing, food hygiene, and health & safety theory and implementation.
* Experience in cash handling and billing procedures.
* Personal Licence Holder (preferred but not essential).
* Customer-focused at all times.
* Good planning and organisational skills.
* Ability to maximise sales opportunities and recommend improvements.
* Ability to drive operational standards, championing attention to detail and exceed customer expectations.
* Proficient in IT.
* Work with honesty and integrity.
* Experience working in a hospitality environment is preferred but not essential.
If you feel that this describes you, get in touch and let us know why you’re the person we’re looking for.
At ARC, we believe that a diverse, equitable, and inclusive workplace makes us more relevant, competitive, and resilient. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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