Repairs Co-Ordinator £23k-£26k Per Annum - Experience Dependent8am-5pm, Mon-Fri, Fully Office BasedCrayford Key Responsibilities: Carry out &/or review: site monitoring, risk assessments, work methods, etc. for work under your control Ensure all risks are eliminated or at least mitigated Maintain an ongoing dialogue with customers/clients regarding the condition of their lift and any potential costs Answer and direct incoming telephone calls as appropriate Provide admin support to the Repair Manager, maintain any necessary spreadsheets, records, creating/compiling bespoke reports, compilation of all job sheets, customer scheduling, site visits, customer/client meetings, surveys and supplier information as required Assist the RMto manage and maintain customer databases/portals as per contract requirement (e.g. PPM, SLA/KPIs, insurance items, quotes, etc.) Provide admin support to the RM: create and maintain any necessary diaries, spreadsheets, records, etc. including bespoke reports Act as point of contact where necessary for repair customers/clients. Maintain contact lists As required, raise purchase orders for service materials and labour. Ensure these are in line with service deliverables and confirmed supply chain lead times Support all areas of the company as required including Service team, project team, sales team, administration team and compliance with clear, accurate and timely communication and information Liaise with customers to arrange work is carried out at a mutually convenient time Work with the management team to ensure data protection compliance Attend and minute service/repair and engineer meetings, etc. Attend management meetings as required Ensure any test equipment used to perform a SAFed test is calibrated. Ensure the details of each instrument is recorded Ensure that the on-site procedures/customer requirements, e.g. sign-in, work permits, site access, etc. are adhered to Experience and qualities needed: Proven administration experience Proficient in IT and Microsoft Office Strong organisational skills with high level of attention to detail and accuracy Good communication (verbal and written), negotiation and relationship- building skills Recognise the importance of presentation, spelling and grammar Adept at problem solving and dispute resolution Experience of maintaining confidential records Experience within the lift industry ideal Braundton Consulting is a recruitment agency recruiting on behalf of a client.