Are you ready to deliver exceptional customer service while ensuring the smooth operation of a prestigious residential development? We are seeking a dedicated Night Duty Managerto lead the way in maintaining our high standards and creating a welcoming environment for all residents.
* Location:Birmingham, B4
* Salary: £33,000
* Hours: 4 on 4 off, 7pm-7am
The Role
As Night Duty Manager, you will play a pivotal role in ensuring the smooth operation and pristine presentation of the development. Your main responsibilities will include:
* Customer Experience: Acting as the first point of contact for residents, providing a warm welcome and efficient resolution of maintenance issues, complaints, and emergencies.
* Property Management: Conducting regular inspections of communal areas, coordinating maintenance schedules, and ensuring compliance with health and safety regulations.
* Operational Excellence: Overseeing contractors, facilitating move-ins and move-outs, managing deliveries, and maintaining key-holder records.
* Community Engagement: Creating a positive, proactive atmosphere where residents feel supported, informed, and at home.
What You’ll Do
* Perform daily site inspections to ensure all communal areas are clean, safe, and in excellent condition.
* Oversee and manage contractors, ensuring planned and reactive maintenance tasks are completed efficiently.
* Lead and mentor on-site staff, providing clear guidance and support to maintain a high-performing team.
* Manage parcel deliveries, resident access, and parking arrangements.
* Maintain health and safety compliance across the development, including system testing and risk assessments.
* Assist the Estate Manager in budgeting, contract preparation, and retendering annual contracts.
* Contractor management on site.
What you'll bring
We’re looking for a personable and proactive individual with:
Experience:
* Proven experience managing prestigious residential developments or a background in hospitality or the armed forces.
* A track record of leading teams, managing contractors, and delivering planned maintenance.
* Familiarity with health and safety protocols, ideally with a qualification such as IOSH or NEBOSH (or a willingness to obtain one).
Skills:
* Strong time management and prioritisation abilities.
* Excellent communication and interpersonal skills, with the ability to build positive relationships.
* A good level of IT competency, particularly with Microsoft Office (Excel, Word, Outlook).
Behaviours:
* A can-do attitude with a commitment to delivering excellence in every aspect of your role.
* A keen eye for detail and a passion for maintaining high standards.
* A proactive approach to problem-solving and a willingness to go the extra mile for residents.
Requirements:
* The legal right to work in the UK.
Why Join Us?
This is your chance to join a company that values dedication, positivity, and professionalism. You’ll have the opportunity to make a tangible impact on residents’ lives while advancing your career in property management.
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