The work is wide ranging from the handling of general internal calls, external patient calls and patient relative enquiries and calls from other Healthcare professionals. Safeguarding is everyone's responsibility. You will be provided with training for this alongside your Job role training online with policy as this is an important part of our service. Key Responsibilities: Administrative Support: Provide efficient and accurate support to our GPs and health professionals, Patient Interaction: Handle telephone communications with patients and supporting external organisations. Appointment Coordination: Assist with booking appointments both at the surgery and wider NHS services. Task Management: Action tasks sent by doctors promptly and efficiently. Data Management: Maintain accurate medical data, ensuring that patient records are up-to-date. Administrative Duties: Manage daily administrative tasks, and ensuring our call volume is managed. Collaboration: Work closely with the wider clinical team to provide exceptional patient care and have an awareness of our supporting community services.