Description
AXA-Global Healthcare are looking for a Product Review Manager on a 12 month fixed term contract. You'll oversee the development and management of our in-flight international insurance products. You'll be responsible for the success of product reviews, product design, and literature development and management. You’ll ensure products’ ongoing suitability and compliance with the company's product and regulatory governance framework.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Tunbridge Wells office. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
1. Maintain a structured process and timeline for Product Review, ensuring all insurer requirements and business area timelines are considered to deliver effective product governance.
2. Oversee the design and implementation of template changes for Product Review, collaborating with the Product and Proposition team and AXA Health as per the Master Services Agreement.
3. Ensure all literature and communications developed meet the four Consumer Duty Outcomes: Price & Value, Products & Services, Consumer Understanding, and Consumer Support.
4. Manage compliance with local regulations and insurer-specific requirements for all communications and documentation.
5. Lead a Literature team of Senior Product Literature Executives to create and maintain AXA-Global Healthcare's complete suite of insurance documentation and product literature for its multi-insurer panel.
6. Build strong relationships with client account managers, partnership teams, and marketing members, as well as internal and external agencies, to support strategic objectives and timely delivery of insurance documents.
7. Support regulatory requirements and the continuous product change program for multi-insurer international health insurance products, including proofreading and implementation.
8. Produce accurate communications to inform stakeholders about new product literature changes, manage translations, and oversee stock management and accuracy of customer communication and fulfilment matrices.
What you’ll bring:
1. Proven experience in a senior operational management or senior technical expert role within the insurance industry, with at least 4 years of product management experience.
2. Good knowledge of continuous in-life product improvement, product development, product governance.
3. Good management skills, including people management experience, cross-functional management, and project and change management skills.
4. Strong communication, stakeholder management, and marketing skills.
5. Excellent attention to detail, organizational skills, document management and production experience.
6. Strong analytical capability, numerical skills, and problem-solving abilities.
7. Customer focus and commercial awareness.
8. Knowledge of both local and international healthcare insurance regulations.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
1. Competitive annual salary of up to £45,000
2. Discretionary company & performance-based bonus
3. Contributory pension scheme (up to 12% employer contributions)
4. Life Assurance (up to 10 x annual salary)
5. 28 days annual leave plus Bank Holidays
6. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
7. AXA employee discounts
8. Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
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Who we are:
Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
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