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Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience?
You will add significant value supporting our neighbourhood team to maximize our customers' quality of life. You will work with the team to support our residents and communities to help them thrive, delivering a holistic customer service approach.
We are looking for a flexible, dedicated, and highly motivated individual who would welcome the opportunity to have a direct impact on improving our communities. You must be customer-focused, innovative in your approach, and able to help us implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to:
1. Assist colleagues to deliver an excellent customer-focused service that is accessible, visible, and results in high levels of customer satisfaction.
2. Provide efficient and effective administrative support to the neighbourhood team.
3. Be a positive ambassador who lives our values every day through effective partnership working to help us achieve our ambitions.
4. Be adaptable and excellent at working in partnership with our customers, colleagues, and communities.
So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.
Closing Date: 9.00am on Tuesday 25th February 2025.
Interviews will take place on Monday 3rd March 2025 in Burnley.
About our team:
Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun!
You’ll be part of our new Customer Experience Directorate – where you'll work as part of our Neighbourhood Teams led by the Assistant Director of Neighbourhoods and report to our Community Housing Manager - it’s an exciting team to be part of as we deliver our new corporate plan ambitions.
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