Sr. VoIP Engineer (Remote)
Locations: United Kingdom - Remote, Germany - Remote
Time Type: Full time
Posted on: Posted 10 Days Ago
About the Role:
CrowdStrike is looking for a Senior VoIP Engineer to join the IT Network Engineering team. The successful candidate will participate in a collaborative approach to expanding and supporting enterprise VoIP using proven design, optimization, and implementation skills. Responsibilities include presentations to team management and IT senior leadership.
This is a hands-on role for a motivated individual, demanding a highly focused work ethic to support various service-related requests for IT customers, ensuring an outstanding VoIP user experience.
What You’ll Do:
* Subject Matter Expert in VoIP and contact center platforms (e.g., RingCentral, Webex Calling/Contact Center, Amazon Connect/Salesforce, Zoom Phone)
* Work closely with solution providers to understand VoIP and contact center roadmap
* Provide advanced support for the full range of VoIP platforms
* Training and guidance to team members and advisory to management on VoIP platforms
* Provide outstanding customer service
* Assist with vendor management
* Troubleshoot customer issues aiming for first-touch resolution
* Ensure effective incident management
* Inform the IT incident response process during major VoIP platform incidents
* Drive ongoing problems to resolution and escalate when appropriate
* Seek opportunities for continuous improvement in VoIP platforms
* Meet or exceed user experience metrics
* Assist with projects and tasks assigned by the manager
What You’ll Need:
* 10+ years of experience with general VoIP and contact center engineering and support
* Demonstrated knowledge of VoIP architecture and contact center platforms
* Understanding of voice services and technology (call routing, call flow, networks, etc.)
* Experience with VoIP platforms (e.g., RingCentral, Webex Calling/Contact Center, Amazon Connect/Salesforce, Zoom Phone)
* Outstanding customer service skills in a global enterprise environment
* Experience with documentation and presentation tools
* Must speak fluent English
* Bachelor’s degree or equivalent in information systems, computer engineering, computer science, or a related field
Bonus Points:
* 5+ years of hands-on experience with RingCentral, Salesforce Service Cloud Voice, and/or Amazon Connect
* Experience with VoIP platform migrations or contact center implementation
* Relevant industry or VoIP certifications
Benefits of Working at CrowdStrike:
* Remote-first culture
* Competitive vacation and flexible working arrangements
* Physical and mental wellness programs
* Paid parental leave
* A variety of professional development opportunities
* Work with passionate people in a Great Place to Work certified environment
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
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