Responsibilities for Human Resources To directly line manage administration and clinical staff based at the practice. e.g., responsibility for induction, appraisals and personal development plans. To have direct involvement in the recruitment and retention of administration & clinical staff including advertising and interviewing. Ensuring all clinical staff are registered with the relevant professional bodies. Work closely with the Practice Manger to maintain up to date HR documentation including employment contracts, job descriptions and ensuring compliance with current employment legislation. To be involved in all disciplinary, grievance and equality issues when necessary. To take responsibility for the organisation of educational events for admin staff to promote the optimum use and functioning of the Practice. Take responsibility for the planning, allocation, and monitoring of work ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice. To identify and implement training requirements for administration staff based on annual appraisals and ensuring staff are up to date with mandatory training. To provide support advice and training for current and new practice staff in the use of the clinical system and ensuring that data quality guidelines are understood and adhered to. To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process. To oversee the administration of the clinical system, ensuring staff complete housekeeping and back ups as outlined in the practice policy. To oversee the security and validation processes for the clinical system. To provide advice and guidance to the practice in the change to becoming paper light. To maintain an equipment log ensuring that ICB and practice owned equipment is readily identifiable. To liaise with NHS GM Digital and IT Services to resolve major hardware and software issues. Deputise for the Practice manager in the Practice managers absence. Support the Practice manager in preparing for and being present to facilitate any external (CQC), national or local quality processes. Sending feedback questionnaires to patients via accuRx. Updating Policies, create, write and complie meeting minutes as required, i.e Practice/clinical/Partnership meetings Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members and be responsible for establishing and servicing regular practice meetings/huddles. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. To work with the clinical team and Practice users to ensure operational policies are adhered to. To organise an effective appointment system ensuring that adequate clinical cover is provided in the event of annual leave or sickness. Adding trainee clinics. Proactively monitor activity on the practice appointment system to maximise appointment usage each day. Support alterations to practice appointment system during periods of clinical absence and plan/schedule both clinical and admin rotas.