Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
Salary: £59,800.00 - £90,000.00
Contract type: This position is a temporary contract until end January 2026
Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aim for around 1-2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings.
Location: This role is based at our Bracknell Head Office with expectation to travel to other locations as required.
Interviews: are likely to be held on Thursday 8th May
Key Responsibilities
As a Partner in Retail, you’re accountable for retail excellence with a relentless connection to customers and shops alike, dedicated support for today's demands, and visionary strides to shape, optimise, and revolutionise the future of retail. Rooted in adaptability, driven by a continuous improvement mindset, and fueled by a commitment to getting it right the first time, our Retail Support Teams are the dynamic force steering a thriving and innovative retail ecosystem of John Lewis Partnership.
As a Retail Manager, you play a key role in executing plans, leading a dedicated team, and fostering collaboration within the retail environment. Collaborating across retail, your role extends to effective people management, plan delivery, and ensuring accountability for results. Recognising the dynamic retail landscape, your flexibility, proactive approach, and commitment to continuous improvement contribute to team resilience. Embracing development, your role is pivotal in driving team success, delivering plans, and contributing to the broader retail strategy. Your adaptability ensures sustained excellence in this dynamic retail environment.
As Retail Innovation & Change Manager, you will manage retail input into the development of major change programmes, ensuring partner, operations, and service impacts are considered. You will manage the innovation, transformation and change programmes within the Retail capability with end to end accountability. You will lead the team that identifies innovation opportunities, develops the processes, governance and ways of working that ensure the successful in-branch implementation of agreed proof of concepts, projects and initiatives into the Retail estate providing business assurance that risks have been mitigated and robust implementation plans are in place for success. You will ensure cross directorate review mechanisms are in place to inform and evolve future implementation.
Essential Skills/Experience You’ll Need
1. Project & Change Management Experience
2. Delivering scaled results at pace
3. Ability to work across boundaries
4. Successfully managing large quantities of fast changing, variable and ambiguous information
5. Leadership of large teams
6. Shop operations experience
We have an exciting opportunity to join our Waitrose Retail Innovation & Change team!
In the role of Retail Innovation & Change Manager, you will strategically build and cultivate an innovation pipeline that is integrated and formative to retail business planning. You will ensure retail input shapes the development of major change programmes, with a keen focus on Partner, operations, and service implications.
You will work cross-functionally, to create a pipeline of investment into shops, driving profitability and enhancing Partner and Customer experience to achieve sustainable, long-term growth for Waitrose shops.
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