We provide IT Support, Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment / casting solutions and lots more to over 230 hotels across the UK and Ireland. We are looking for a 2nd Line Engineer working 09:00-18:00 weekdays. Your role would include a mixture of some project work and IT Support, and you would need to be experienced in some of these areas: Administration of Active Directory, DHCP and DNS, Office 365 Users & Mailboxes General admin of VMware ESXi or HyperV Basic low-level admin of firewalls and switches, with assistance from our 3rd Line engineers A good all-round IT knowledge Possess an inquisitive mind and want to make the world a better place by fixing issues, delivering a good service and configuring systems in the best way for the customer. You would work from the office unless needing to visit one of our customers, so you must have a valid UK driving license and your own car - business mileage is of course reimbursed. This is not a work-from-home role. A typical week might look like this, although obviously it varies with the number of projects or IT support needed: Monday - on the Support desk Tuesday - on the Support desk Wednesday - on the Support desk Thursday - helping out a 2nd Line Engineer on a project Friday - doing a scheduled visit at a hotel a 30 minute drive away There is an element of On-Call this role and you would join the weekly on-call rota shared with other 2nd Line engineers. You would be expected to offer guidance and resolutions to the 1st and 2nd Line engineers based in the office after hours if they can't fix the critical issue before escalating it to the 3rd Line on-call team. We always want to put in a long-term fix for issues - that's always the goal - and that's why we have far fewer out of hours calls than other MSP's. The hospitality industry is all about providing good customer service, and thats exactly the same for us too, so you would need to share this same positive customer-focused ethos. If youve a passion for IT and enjoy the feeling of pride when youve done a good job youll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. In return, we offer a competitive salary depending on your experience. Benefits include private medical cover, great workplace pension that puts you in control (unlike many other Employers pension schemes), training in many IT systems, services and hardware, two £50 Amazon vouchers a month for the two best employees, team meals, away-days and happy staff. If this appeals please send a copy of your CV to us by clicking Apply. Hotality IT Solutions Ltd is an equal opportunities employer and does not discriminate on the grounds of age, race or gender. Your information may be kept on file for a period of no more than 3 months once this job post has been filled. Individual applicants only please, no recruitment agencies. A subsidiary company of Hotality Group Ltd. ADZN1_UKTJ